Apprentice Business Admin Assistant

Summary

We have an opportunity to join our exciting sales office based in Wakefield. You will be required to handle a wide range of tasks and general day-to-day admin in the office as well as supporting credit control in an administrative role. You need good communication skills as you will be focused on supporting existing customers with enquiries.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9:00am to 4:30pm. Total 35 hours per week.
35 hours a week
Possible start date: Monday 2 December
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Ideal Candidate

Will need to be a good communicator and confident to answer phone calls and deal with customer enquiries.
Working independently and with other members of the team.
The ability to work to a high standard and pay close attention to detail.
Ensure customer orders are processed accurately and efficiently.
Basic computer literacy required but training will be provided where necessary.
Eagerness and willingness to learn.

Responsibilities:

You will work closely with the sales office manager in the processing of customers’ orders, and all associated administration.
Updating and maintaining customer records.
Assisting with monthly figures and uploading data accordingly.
Assisting with dispatch of goods and invoicing.
Working with the accounts manager to assist with some credit control.

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the business manager which is relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.

Where you’ll work

SANDBEDS TRADING ESTATE

OSSETT

WF5 9ND

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship.
Level 2 Functional Skills maths and English if not already achieved.

You will also develop the skills, knowledge and behaviours required to work within an office environment. This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.

More training information

CMS Vocational Training Ltd, based in Batley, West Yorkshire, has over 40 years of experience as an established provider of apprenticeships, advanced learner loans, and commercial training. Operating on a national scale, we collaborate with a diverse array of employers across various sectors to offer a wide range of high-quality apprenticeship opportunities.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Math (grade C/4 or above)

Desirable qualifications

GCSE in:

IT (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Good computer skills
Willingness to learn

Other requirements

Ensure you can travel on a daily basis to the office.

About this company

We are a small team and work closely together in a bustling environment. Strom is a leading pioneer in the Hot Water industry, bringing major product developments and exciting new product opportunities to the market. With over 100 years combined knowledge in the Water heating industry.

https://stromltd.com/ (opens in new tab)

Company benefits

• 25 days holiday plus bank holidays • Pension scheme • Group life insurance • Opportunity for full time employment once qualified.

After this apprenticeship

Opportunity for full time employment once qualified.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Mandy Hodson

mandy.hodson@cmsvoc.co.uk

01924614523

The reference code for this apprenticeship is VAC1000282548.

Apply now

Closes in 21 days (Monday 11 November at 11:59pm)

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