Business Administration Apprentice

Summary

Freers Askew Bunting Solicitors are looking for someone who has strong organisational skills and a passion for administration to join their busy law firm. In this role, you will be working towards providing professional, efficient, and proactive administration support within the firm, through on-the-job training and research.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday: 9.00am - 5.00pm (breaks to be confirmed).
35 hours a week
Possible start date: Monday 11 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To work towards providing professional, efficient, and proactive administration support within the firm, through on the job training and research:

Dealing with enquiries from clients via email and responding in a timely manner
Provide administrative support to the departments in relation to the workload
Undertake photocopying, scanning and formatting of documents
Ensure client records/files are kept up to date and in accordance with our office policy
Meet and greet clients visiting the office
Work closely with the team in gaining experience
Gather information to benefit your role and experience
Monitor incoming telephone and visitor enquiries on behalf of the firm
Diary management of meeting rooms
Adhere to the Data Protection Act principles and always respect the confidentiality of data
Maintain office systems
Arrange and confirm appointments with clients and third parties
Operate office equipment
Assist with the closing of files
General administrative duties as and when required
Other reasonable duties as and when required - such as assisting with the work of other colleagues as required

Where you’ll work

Hub 1, The Innovation Centre

Venture Court

Queens Meadow Business Park

Hartlepool

TS25 5TG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard at Stockton Riverside College
Functional Skills maths & English (if required)
Training schedule has yet to be agreed upon, further details will be made available at a later date

More training information

This apprenticeship will be all on the job with the employer, you won't need to attend college

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Team working
Telephone skills
Microsoft Office skills
Able to take instructions
Professionalism
Customer focus
Able to work under pressure
Time management

About this company

Freers Askew Bunting Solicitors have over 70 years’ experience, with long established foundations in the Tees Valley and North Yorkshire area. We're a firm that has a sensible and common-sense approach to the legal services that we offer. At Freers Askew Bunting Solicitors, we pride ourselves in blending traditional values with modern efficiency and sound legal advice, to provide high quality legal services.

https://fabsolicitors.co.uk/ (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000282508.

Apply now

Closes in 13 days (Sunday 3 November at 11:59pm)

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