Customer Service Apprentice

Summary

Freers Askew Bunting Solicitors are looking for someone who has strong organisational skills and a passion for customer care to join their busy law firm. In this role, you will be working towards providing professional, efficient, and proactive administration support within the firm, through on the job training and research.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm.
35 hours a week
Possible start date: Monday 11 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To work towards providing professional, efficient, and proactive administration support within the firm, through on the job training and research:

Meet and greet clients visiting the office
Work closely with the team in gaining experience
Gather information to benefit your role and experience
Monitor incoming telephone and visitor enquiries on behalf of the firm
Dealing with enquiries from clients via email and responding in a timely manner
Provide administrative support to the departments in relation to the workload
Undertake photocopying, scanning and formatting of documents
Ensure client records/files are kept up to date and in accordance with our office policy
Diary management of meeting rooms
Adhere to the Data Protection Act principles and always respect the confidentiality of data
Maintain office systems
Arrange and confirm appointments with clients and third parties
Operate office equipment
Assist with the closing of files
General administrative duties as and when required
Other reasonable duties as and when required - such as assisting with the work of other colleagues as required

Where you’ll work

19-25 BAKER STREET

MIDDLESBROUGH

TS1 2LF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard at Redcar & Cleveland College
Functional Skills maths & English, if required

More training information

This apprenticeship will be all on the job with the employer, you won't need to attend college.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Team working
Telephone skills
Microsoft Office skills
Able to take instructions
Professionalism
Customer focus
Able to work under pressure
Time management

About this company

Freers Askew Bunting Solicitors have over 70 years’ experience, with long established foundations in the Tees Valley and North Yorkshire area. We're a firm that has a sensible and common-sense approach to the legal services that we offer. At Freers Askew Bunting Solicitors, we pride ourselves in blending traditional values with modern efficiency and sound legal advice, to provide high quality legal services.

https://fabsolicitors.co.uk/ (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000282507.

Apply now

Closes in 13 days (Sunday 3 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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