Apprentice Business Administrator

Summary

The Company was established in 1854 and our Head Office is based in Stockton - on - Tees with 15 regional offices throughout the Country. We are a leading independent lift service provider, installing and maintaining all types of passenger and goods lifts, mobility equipment, escalators, and loading bay door and dock levellers and scissor lifts.

Annual wage

£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

• 25 days paid holiday + paid bank holidays. • Company sick pay Contributory pension (when eligible)

Training course

Business administrator (level 3)

Hours

Monday - Thursday 8.30am - 5.00pm and Fridays 8.30am - 4.30 pm with 1 hour unpaid lunch each day.

37 hours a week

Possible start date

Monday 2 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To learn the role of an Administrator, supporting the Central Services department at Pickerings Lifts Head office. You will obtain the skills such as Invoicing, database management, procurement, stock management and customer handling.

Main Duties:

Provide administrative support to the Central Services Department
Develop and maintain effective external and internal customer relationships
Data input customer information on the in house service management system
Use the service management system to issue template letters and invoices to customers
Provide effective assistance to Engineers and regional offices such as receiving customer information
Assist the procurement team including liaising via email and phone with suppliers ro provide updates and estimate time of arrivals of parts to regional offices
Answering phone calls and emails from internal and external customers
Undertake general office duties as directed

Where you’ll work

Norton Road

Stockton on Tees

TS20 2AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Person specification:

I.T. skills including Microsoft Word, Excel, Outlook
Confident communication skills both written and verbal
English, Maths and IT as required as prerequisite for Apprenticeship enrollment. Grade 9 - 4 or equivalent

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 5)
Maths (grade 5)

Desirable qualifications

GCSE or equivalent in:

IT (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working

About this company

Pickerings Lifts is one the UK’s leading and largest independent lift companies, providing maintenance, modernisation and new products for Lifts, Escalators, Loading Systems and Mobility businesses. With 170 years of experience, Pickerings Lifts is able to offer the ideal combination of expertise, skills, support and cutting-edge technology to design, install, maintain and repair your lift, escalator, loading bay and mobility equipment.

http://www.pickeringslifts.co.uk (opens in new tab)

Company benefits

Onsite parking.Retail discount sch eme including gym and cinema. Employee Assistance programme. Seasonal celebration voucher.

After this apprenticeship

We have a long successful history of training and retaining our Apprentices beyond their Apprenticeship with us and it would be our desired outcome that on completion of the Apprenticeship the Apprentice would take up a permanent Business Administration role within the Company.

Ask a question

The contact for this apprenticeship is:

PICKERINGS EUROPE LIMITED

James Browning

james.browning@pickeringslift.co.uk

The reference code for this apprenticeship is VAC1000282497.

Apply now

Closes in 25 days (Friday 15 November at 11:59pm)

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