Business Administrator Apprentice (Level 3)

Summary

As an apprentice you will be responsible for a variety of tasks such as providing administrative support, assisting with day-to-day office tasks such as answering phones, responding to emails, and organising files. Providing customer service; interacting with clients, suppliers, and other stakeholders in a professional and courteous manner.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Working Hours : 9am - 5pm Days: Monday to Friday
35 hours a week
Possible start date: Monday 4 November
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will include:

Providing administrative support: Assisting with day-to-day office tasks such as answering phones, responding to emails, and organising files
Data entry and record keeping: Inputting and maintaining accurate records, databases, and spreadsheets
Assisting with meetings and events: Helping to schedule meetings, preparing agendas, and arranging logistics for events
Supporting HR functions: Assisting with recruitment processes, onboarding new employees, and maintaining personnel records
Financial administration: Assisting with basic bookkeeping tasks such as invoicing, expense tracking, and reconciling accounts

Where you’ll work

22 OLD WALSALL ROAD

BIRMINGHAM

B42 1DT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BIRMINGHAM METROPOLITAN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful apprentice will complete a full ‘Level 3 Business Administrator Apprenticeship’ standard
The apprenticeship includes regular training delivered by Birmingham Metropolitan College. At least 20% of the working hours will be spent training or studying

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade C/4 or above)
Maths (grade Grades C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

Please ensure that you have researched your travel arrangements and are happy with the time it will take and distance required to travel to the place of work BEFORE you apply for this vacancy.

About this company

We are a charity working with people in need of accommodation and tenancy related support across the West Midlands. We work in conjunction with the private sector and housing associations to provide general needs and specialist services to the homeless, rough sleepers, homeless families, young people, offenders, Care leavers, modern slavery survivors, people with no recourse to Public Funds and Refugees. We deliver a range of person-centred services to support individuals to obtain, maintain and sustain accommodation long term. We currently employ nearly 100 staff and operate throughout Birmingham, Worcestershire, Herefordshire, Coventry, Solihull and Staffordshire We offer be a range of supported and affordable housing for people in housing need.

https://springhousing.org.uk/ (opens in new tab)

After this apprenticeship

Opportunity for full-time employment and further training within the company upon completion of the apprenticeship, with a possibility that this role maybe a gateway to futher career opportunities.

Ask a question

The contact for this apprenticeship is:

BIRMINGHAM METROPOLITAN COLLEGE

BMet Recruitment Team

recruitment@bmet.ac.uk

0121 362 1122

The reference code for this apprenticeship is VAC1000282489.

Apply now

Closes in 9 days (Thursday 31 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents