Business Administration Apprentice (Carpenters Group)

Summary

Your role will primarily focus on providing excellent customer service to clients while supporting the finance team with a wide range of administrative tasks. You will engage directly with clients, handle queries and importing / creating documents - in our case management system.

Annual wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday. Shifts to be confirmed.
37 hours a week
Possible start date: Sunday 5 January
Duration: 1 year 3 months
Positions available: 3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Using written, electronic and verbal communications to chase any overdue payments.

Sending our GUID links to clients
Providing clients with updates via email and telephone, whilst managing their expectations
Distributing team voicemails for action
Importing post to our case management system
Ensuring all ISO27001 requirements are met and adhered to
Ensure daily work schedules are maintained
Rectify any file queries to ensure files can be completed proactively
Liaise with other departments, when necessary
Process payments to clients and third parties
Completing portal work and corresponding with the Court Funds Office
Printing and stapling cheques to be sent out to clients and third parties
Saving imported documents to the relevant locations

Where you’ll work

Leonard House

Scotts Quays

Birkenhead

CH41 1FB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

GCSE in:

A-level education or minimum 6 GCSEs (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Microsoft Word & Excel
Customer focused
Ability to work deadlines
Team management skills
Ability to work own initiative

Other requirements

You will need to have qualifications inc Maths and English at least at grade C (or 4).

About this company

Carpenters Group is one of the UK’s leading providers of insurance and legal services. We work in partnership with a number of insurers and brokers to deliver a variety of outsourced claims solutions. We are looking for people who want to be a part of ensuring that our customers continue to receive a quality service that consistently exceeds expectations throughout their claims journey.

After this apprenticeship

Within this role you will gain exposure to both the legal and insurance sectors, allowing the successful applicant the opportunity to further progress in a variety of industries depending on opportunities available at that time.

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

La'Kei Scott

La'Kei.Scott@estio.co.uk

0203 834 2872

The reference code for this apprenticeship is VAC1000282451.

Apply now

Closes in 11 days (Monday 4 November at 11:59pm)

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