Apprentice Production & Purchasing Administrator

Summary

You will play a key role in supporting our production and purchasing teams. This role offers a fantastic opportunity for someone who is keen to start their career in administration within a manufacturing environment. You'll gain hands-on experience and training, with the chance to take on more responsibilities as you grow and develop at GB Projects

Annual wage

£13,062.40 a year

Minimum wage rates (opens in new tab)

Wage dependent on experience

Training course

Customer service practitioner (level 2)

Hours

Monday -Thursday 08:00 – 17:00 with 1 hour lunch break Friday 08:00 – 16:00 with 45min Lunch break

39 hours a week

Possible start date

Monday 18 November

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will receive training and guidance to assist with the following tasks:

Data Entry: Accurately input client purchase orders into the company ERP system and check price lists to ensure costs are correct
Production Support: Create production route cards, add cutting lists, and ensure all necessary job information, such as drawings, is available on the ERP system
Customer Communication: Handle inbound calls professionally, transferring them to relevant team members and responding to client queries
Material Purchasing: Help raise purchase orders for materials, liaising with the wider team on material requirements, stock checks, and sourcing the best prices
Logistics Coordination: Work with the Warehouse Team Leader to prepare delivery notes for dispatched products and notify clients accordingly
Production Reporting: Assist the Operations Manager in creating reports to review production key performance indicators (KPIs).
Training and Development
Gain valuable on-the-job experience and training in a supportive environment
Learn about ERP systems, data management, purchasing processes, and production administration
Opportunities to progress within the company, taking on more responsibilities as your skills develop

What We Are Looking For:

Eagerness to Learn: A willingness to develop new skills and grow within the company
Attention to Detail: A strong focus on accuracy when inputting data and performing tasks
Communication Skills: The ability to communicate effectively with colleagues, clients, and suppliers
Time Management: Ability to stay organiesd and manage your time efficiently
Basic IT Skills: Familiarity with Microsoft Office (Word, Excel, etc.). Previous experience with any software systems is a bonus but not required

Where you’ll work

STROSS HOUSE

BROAD STREET

DEWSBURY

WEST YORKSHIRE

WF13 3SA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Level 2 Practitioner Apprenticeship Standard:

You will cover the necessary Knowledge, Skills and Behaviours, gather evidence and attend workshop / taught classes throughout the duration then complete an End Point Assessment.

The End Point Assessment involves:

Portfolio Development
Professional Observation
Professional Discussion and Interview

You will be given paid time off to study to achieve your apprenticeship. You will attend Kirklees College in Huddersfield on a Wednesday for your studies.

The apprenticeship programme to be undertaken will be dependent upon the successful candidate’s qualifications and experience. You may be offered the Level 3 in Business Administration Apprenticeship programme if you have required prior experience, Maths and English at Grade 4/C or above. Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard, these will be transferable and suitable to an administration role in any sector. Apprenticeship qualifications.

Training schedule has yet to be agreed upon, further details will be made available at a later date.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at the Professional level.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

About this company

GB Projects Ltd is a well-established, family-run commercial furniture manufacturer with over 50 years of success. We operate from a 30,000 sq. ft. office and manufacturing facility in Dewsbury, West Yorkshire, specializing in high-quality commercial furniture. As we continue to grow, we're excited to offer an apprenticeship opportunity for someone eager to learn and develop in the industry.

https://www.gbprojects.co.uk/ (opens in new tab)

Company benefits

• Increased holidays with time served • Secure onsite parking • Onsite gym • Free hot drinks • Work events and social activities

After this apprenticeship

This apprenticeship is a fantastic opportunity for someone looking to kick-start their career in a dynamic and supportive manufacturing environment.

If you're ready to take on a varied role and grow with the business, we’d love to hear from you! You may be able to secure a permanent position within the business after the apprenticeship.

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Nichola Barnes

NBarnes@KirkleesCollege.ac.uk

07788390025

The reference code for this apprenticeship is VAC1000282437.

Apply now

Closes in 18 days (Monday 4 November at 11:59pm)

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