Apprentice Patient Services Co-ordinator

Summary

Cornerways Medical Centre are looking to recruit an Apprentice Patient Services Co-Ordinator. An exciting opportunity for anyone with a desire to have a career in Healthcare. You will learn to administer the clinical appointments system on behalf of the doctors and nurses and act as the first point of contact for patients and other visitors.

Annual wage: £19,631.04 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Days and shifts are to be confirmed.
33 hours a week
Possible start date: Monday 11 November
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To maintain patient records as directed by the Patient Services Manager and defined by standard protocols
To deal with telephone enquiries and direct callers appropriately
To liaise with the Patient Services Manager and Patient Services colleagues on matters of administration to ensure the efficient and timely operation of the surgery
To work closely with the Patient Services Manager to ensure the efficient operation of the Patient Services Office in the handling of all matters concerning patient appointments and records administration
To accurately record and confirm patient appointments within the electronic appointment system
To ensure that appropriate information is prepared for Doctors who undertake home visits
To liaise with other agencies on behalf of the Doctors as and when directed, for example, arranging patient transport
To record and relay messages to other members of the Health Care Team ensuring that urgent priorities are recognised
To undertake processing of confidential medical correspondence as and when necessary, at all times maintaining the strictest confidentiality
To undertake the duties of Front Desk Co-ordinator as and when directed to ensure that patient enquiries are dealt with efficiently and handled in an appropriate and friendly manner
To undertake such additional duties as may be necessary to ensure the efficient operation of the Patient Services Office and as directed by the Patient Services Manager

Where you’ll work

PARKERS CLOSE

GORLEY ROAD

RINGWOOD

HANTS

BH24 1SD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING SKILLS PARTNERSHIP LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of on-site tutor visits and online tutor-led sessions
All delivery is completed in the workplace and you will not need to attend any off-site training

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 3/D)
Math's (grade 3/D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

About this company

Cornerways Medical Centre comprises of two surgeries, the main surgery situated at Gorley Road, Ringwood, and the Branch Surgery situated at 1 Pine Drive, St. Leonard’s (approximately three miles away). The post holder may be based at either site. The Practice has between in excess of 11,000 registered patients and with any Practice of this size we expect a number of those patients to have some form of disability. Receptionists will need to take these factors into account when dealing with our patients. Our Patient Services Co-ordinators operate a morning/afternoon/early evening shift pattern and it is a requirement of every Co-ordinator to ensure that an effective hand-over of responsibility is achieved between each shift.

https://www.cornerwaysmedicalcentre.co.uk/ (opens in new tab)

After this apprenticeship

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team

Ask a question

The contact for this apprenticeship is:

LEARNING SKILLS PARTNERSHIP LTD

Holly Parkinson

Holly.Parkinson@lsprecruit.com

07432840539

The reference code for this apprenticeship is VAC1000282431.

Apply now

Closes in 13 days (Monday 4 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

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