Customer Service Apprentice
U K BUSINESS SUPPLIES LTD
LIVERPOOL, L36 6HY
Closes in 10 days (Friday 1 November at 11:59pm)
Posted on 16 October 2024
Contents
Summary
We are looking for an enthusiastic candidate who wishes to work in customer service. You will need to be computer literate with a good knowledge of Microsoft Office, particularly Word, Excel, and Outlook. Problem solving skills are essential.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday- Friday
9.00am- 5.30pm
40 hours a week
- Possible start date
-
Monday 11 November
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Resolve queries made by customers regarding their orders
- Provide administrative support other office staff
- Process customer orders
- File and retrieve information and documents
- Answering the main line telephone
- Providing cover for other sales staff
- Any other Customer service duties as assigned by your line manager
Where you’ll work
UNIT 9-10
BRICKFIELDS
LIVERPOOL
L36 6HY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ST HELENS COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Delivery of the Customer Service Practitioner Level 2 Apprenticeship will be through regular monthly visits in the workplace
- Completion of maths and English Functional skills Level 1 or Level 2 if necessary
Requirements
Desirable qualifications
GCSE in:
- Maths and English (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Applicants will need to have confidence to speak with customers on the phone, assisting with issues. An order may have been lost or not arrived and we would ask that you work through our company processes to assist and the resolve the query.
About this company
Founded in 2003, UK Business Supplies are the trusted office products supplier of thousands of homes and businesses across the UK. We’ve always prided ourselves on providing an honest, efficient and friendly service to our customers through our website and over the phone. We want to make buying office supplies as stress and hassle free as possible so that you can continue with running your business with minimal downtime.
After this apprenticeship
- On completion of the apprenticeship a full-time position will await within the business
Ask a question
The contact for this apprenticeship is:
ST HELENS COLLEGE
Carolyn Mason
cmmason@sthelens.ac.uk
01744 623521
The reference code for this apprenticeship is VAC1000282426.
Apply now
Closes in 10 days (Friday 1 November at 11:59pm)
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