ICT Apprentice
JAMCRACKERS UK
Leighton Buzzard, LU7 4AJ
Closes on Thursday 23 January
Posted on 16 October 2024
Contents
Summary
Supporting the Technical Team, you will be providing general assistance to the team including workshop repairs and commissioning of equipment, deliveries, documentation, 1st Line support both onsite and remotely. You will learn all about networking, wireless, desktop devices, audio visual systems and a range of software platforms.
- Annual wage
-
£14,000 a year
Minimum wage rates (opens in new tab)
Work laptop provided
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday
9:00am to 5:30pm
37 hours a week
- Possible start date
-
Sunday 26 January
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
• Respond to Helpdesk requests remotely
• Help desk calls –taking help desk calls; logging and tracking calls
• Hardware and software repairs in a workshop facility
• Installation of hardware and software
• Carry out network documentation and reporting
• Assisting with sourcing spare parts and replacement equipment
• Assisting technical team with maintenance tasks and installs
Desired Skills:
• Clear and concise telephone manner
• Reliable and able to work both with and without guidance
• Able to explain issues and resolutions to customers with varying technical skills
• Ability to work within a team - ensuring knowledge is shared
• Knowledge of networking, wired and wireless
• General IT hardware and software skills
• A basic understanding of cloud technology
Desired Personal Qualities:
• Flexible and willing to learn new skills
• Motivated
• Reliable
• Enthusiastic
Where you’ll work
Unit 10
Leighton Industrial Park, Billington Road
Leighton Buzzard
LU7 4AJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SOLVEWAY LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Training is typically one day a week. We offer flexible on-line LIVE learning with our qualified tutor.
Working towards the Information and Communications Technician Level 3 Apprenticeship Standard qualification
Training Provided:
- CompTIA A+
- AZ-900
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4+)
- Maths (grade C/4+)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
All appointments are subject to a satisfactory enhanced DBS disclosure
About this company
JamCrackers Ltd is a growing IT Services Provider, working with all types of organisations across many different business sectors. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.
After this apprenticeship
We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.
Ask a question
The contact for this apprenticeship is:
SOLVEWAY LIMITED
Catherine
catherinewingrove@solveway.co.uk
The reference code for this apprenticeship is VAC1000282392.
Apply now
Closes on Thursday 23 January
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After signing in, you’ll apply for this apprenticeship on the company's website.