IT Technician Apprentice - Information Communications Technician Level 3

CLOUD TOP TECHNOLOGY LTD

Kidderminster, DY14 9HQ

Closes in 23 days (Friday 15 November)

Posted on 16 October 2024

Print

Contents

Summary

Would you be interested in becoming an ICT apprentice with us? If so, you would assist in growing our in-house technical help desk, making sure that customers receive exceptional service in resolving technical problems or admin tasks? You will also have the opportunity to complete installation work, ranging from PC setups to data migrations.

Annual wage
£16,575 a year

Minimum wage rates (opens in new tab)

Drivers License required

Training course
Information communications technician (level 3)
Hours
Mon-Fri 9:00-17:00

37 hours a week

Possible start date

Monday 18 November

Duration

1 year 10 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Overall, as an IT Engineer you’ll provide IT support to customers.  

This involves: 

  • Telephone support,  
  • Remotely connecting to customers' computers,  
  • Logging into dashboards,  
  • Completing administration tasks, 
  • Updating records etc.  

We are an IT support company with an internal help desk, so, initially, this role is on the frontline of helping customers with problems and performing admin tasks. 

Where you’ll work

The Old Police House, Tenbury Road, Clows Top

Kidderminster

DY14 9HQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE DEVELOPMENT MANAGER LTD

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Information Communications Technician Level 3 Apprenticeship Standard: The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM.  

    This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.  

    You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place at either of our training centres, in Birmingham or Worcester, whichever is more suitable for your location. 

    You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. This is a Level 3 qualification. 

    Knowledge Areas Include: 

    • Hardware and Networking
    • Software and Security
    • ICT Administration

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Problem solving skills
    • Communication skills
    • IT skills
    • Customer care skills
    • Attention to detail

    Other requirements

    Working with a small team Remote working Will need to drive on occasions Drivers License required

    About this company

    Cloud Top Technology provides IT support & services to local businesses and has plans for rapid growth in the coming years. We specialise in cloud-based IT solutions, in particular we’re focused heavily on Microsoft 365. Even though we are cloud focused, there is still a requirement for onsite support, working with hardware (networking/PC’s etc), meeting customers, and working with the mainstream operating systems (Windows primarily, but also Mac/iOS/Android).

    After this apprenticeship

    Upon completion of the apprenticeship, there shall be the opportunity of full-time employment. For the right person, progression onto a higher-level apprenticeship will be considered. 

    Ask a question

    The contact for this apprenticeship is:

    THE DEVELOPMENT MANAGER LTD

    The reference code for this apprenticeship is VAC1000282337.

    Apply now

    Closes in 23 days (Friday 15 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.