Apprentice Admin Assistant

Summary

We are offering an Administration Assistant Apprenticeship with both internal and external training. You will be enrolled on a business administration level 3 course, you will receive internal training on how to schedule for engineers, booking in appointments with clients, client portal admin, quoting, answering enquires just to name a few skills.

Annual wage: £11,648 to £20,820.80 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 09:00 - 17:00
35 hours a week
Possible start date: Monday 25 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Use current CRM (uptick) confidently
Book & confirm access with clients/residents where required. (booking request in by Wednesdays)
Compiling weekly spreadsheet for engineers that have booked works
Send engineers their jobs for the next day checking all jobs have been generated via Uptick
Answering the telephone & dealing with client enquiries in an efficient & polite manner. Direct calls accordingly to each department. Respond to client requests & take messages & pass to the relevant person
Identifying jobs that need booking in via email, phone, letters
Ensuring all jobs have correct keys and special instructions on them if needed
Follow correct letter procedure when printing and posting
Check reports for important information and add to future jobs if necessary
Answering engineer’s queries as they come in
Updating Site Details from the information given from the engineers on pen forms & verbally
Assisting the Client Account Handlers with any admin tasks
Assisting with uploading documents and quotes to portals
Assisting the parts department with quotes
Gain understanding of all clients
To assist with Raising call outs and tasks

Where you’ll work

SUTTON BUSINESS PARK

RESTMOR WAY

WALLINGTON

SM6 7AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE APPRENTICE ACADEMY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

External training will take place online and you will be given one day a week to carry this out
All other traiing with be provided internally using a training matrix, training will be provided by managers and collegues

Requirements

Desirable qualifications

GCSE in:

English (grade A-D)
Maths (grade A-D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Non judgemental

About this company

For 30 years within the fire protection industry, we’ve been safeguarding businesses across London and the Home Counties. Today, that dedication runs deep within our family-owned company, led by our CEO, who brings over 25 years of hands-on industry experience.

https://www.millwood.co.uk/about (opens in new tab)

Company benefits

24 days annual leave. 1 extra day for your birthday after 4 years service. Access to Mental Health First Aiders Bi-Annual All Staff Meeting (company updates) Commitment to Staff Development

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There is room for progression within the servicing team with a clear ladder of progression or alternativly in other departments if better suited after apprenticship

Ask a question

The contact for this apprenticeship is:

MILLWOOD SERVICING LTD

Angela Goode

angela.goode@millwood.co.uk

The reference code for this apprenticeship is VAC1000282333.

Apply now

Closes in 13 days (Wednesday 20 November at 11:59pm)

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