Office Administration Apprentice

Summary

A fantastic opportunity has arisen to join our small team at our Washington depot. The role will cover all administration aspects of a busy steel stockholder business and will suit someone with the drive to develop and progress within the company.

Annual wage

£14,014 a year

Minimum wage rates (opens in new tab)

Annual salary increase is possible based on performance appraisal achievements.

Training course

Business administrator (level 3)

Hours

Monday – Thursday 8.30am – 5pm Friday 8.30am – 4.30pm

38 hours a week

Possible start date

Monday 18 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

·Document filing

·Order entry

·Creating and sending invoices

·Order progressing

·Process and manage orders using bespoke software system

·Using and developing excel spreadsheets to plan distribution

·Analysing load distribution data

·Liaise with internal staff regarding order progress

·Communicate with customers and colleagues in person, by phone and by email

·Answer customer enquiries

·Build customer relationships

Where you’ll work

Rutherford Road

Stephenson Industrial Estate

Washington

NE37 3JD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3 Apprenticeship Standard
All training sessions will be delivered via Teams or in the workplace with an assigned Trainer Assessor

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4-9 Or Equivalent)
Maths (grade Grade 4-9 Or Equivalent)
Science (grade Grade 4.4 or Equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Creative

Other requirements

This role will involve being the first line of contact for our customers so the successful candidate will be expected to demonstrate excellent communication skills and interact with customers at all levels. This role offers a unique opportunity for the successful candidate to improve their knowledge and develop their personal skills to progress into a Business Development position.

About this company

Kelvin Steels is a family run business with three depots in Glasgow, Washington and Rotherham. As the largest independent steel stockholder in the UK, we're passionate about our business. Expanding steadily since 1979, Kelvin Steels Ltd. provides a comprehensive range of specifications, lengths and sections. The real reason behind our success, however, is that we provide flexible and highly personalised service that takes all the hassle out of ordering engineering steel.

After this apprenticeship

There is an opportunity for the right person to develop their skills and knowledge about the business and progress into a Business Development position within the company, this would involve gaining a Level 4 Sales Executive qualification.

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