Ford Parts Advisor Apprenticeship - Bromley

VERTU MOTORS PLC

Bromley, BR2 9HS

Closes on Saturday 30 November

Posted on 15 October 2024

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Contents

Summary

This is an exciting opportunity for a customer service apprentice to be working alongside fully qualified advisors within a renowned high-end dealership.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Shifts to be confirmed.

40 hours a week

Possible start date

Sunday 1 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As this apprenticeship role offers a varied workload the Apprentice will develop skills in a number of areas.

Duties may include:

  • Communication
  • Dealing with customer queries
  • How to currently handle complaints
  • Procedures
  • Assisting customers

Where you’ll work

Masons Hill

Bromley

BR2 9HS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service Practitioner Apprenticeship Standard:

    • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

    An apprentice’s training includes:

    • Apprenticeship standard Level 2 (Customer Service Practitioner)
    • An industry recognised standard qualification
    • Functional skills if needed

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Math's & English (grade C or Level 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Team working

    About this company

    If you're looking for new and used cars, vans or motorcycles from Audi, Mercedes-Benz, Jaguar, Land Rover, smart, BMW, MINI, Honda, Volkswagen, Kia, Volvo, and Toyota then you're in the right place. Your Vertu Motors experience is guaranteed to be second-to-none from start to finish. As part of one of the largest automotive retailer groups in the UK we can offer both new and used cars, vans and motorcycles nationwide. But the Vertu Motors experience doesn't end with handing over the keys - our network of well-equipped service centres can offer everything you need to keep moving, right up until it's time to choose your next vehicle. Servicing, MOTs, vehicle repair, parts and more - all delivered by manufacturer accredited technicians. Here at Vertu Motors, we pride ourselves in delivering the very highest standard of service every single day. Our Contact Centre is available 7 days a week, meaning our friendly team of experts is always here to help.

    After this apprenticeship

    • There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless
    • By having a highly regarded set of skills, Apprentices can go on to develop their career within specific interests they may have, whether it be progressing through the dealership, working towards a job within motorsport or working on large military vehicles in the Armed Forces

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Jose Faria

    jose.faria@skillnet.org.uk

    01923 216165

    The reference code for this apprenticeship is VAC1000282273.

    Apply now

    Closes on Saturday 30 November

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.