Business and Customer Specialist Apprentice

Summary

This is a fantastic opportunity for a hardworking, reliable apprentice to join our family business, founded in 1988 specialising in decorative aggregates and horticultural landscaping goods, to provide high-quality service and administration support to our customers, whilst working towards an Advanced Level 3 Business Administration qualification.

Annual wage

£14,144 a year

Minimum wage rates (opens in new tab)

Salary may increase up to £16,000 depending on age.experience

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.00am - 5.00pm - 30 mins lunch break.

42 hours a week

Possible start date

Monday 18 November

Duration

1 year 2 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working with us as a Business and Customer Specialist apprentice, you will play a key part in the success of our business by contributing to helping maintain a high standard of service. For the right apprentice, this role will lead to a permanent position.

The role will include various customer service duties with the aim of developing and having more responsibility during your apprenticeship:

General office administration and use of Microsoft packages, such as; Outlook, Excel and Word
Calls - inbound and outbound
Handle a range of customer enquiries via telephone
Handle a range of customer enquiries via email
Product ordering
Liaising with customers after orders are placed
Manage customer expectations and provide excellent levels of service
Working with our CRM system
Work within the team to add value to our service to maintain our high customer service standards
Data checking and inputting
Assisting all members of the team as and when required
Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Full training will be given.

Where you’ll work

Meteor House

First Avenue

Finningley

Doncaster

DN9 3GA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills, maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE in:

maths & English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Please check you are able to travel to the location on a daily basis. This position could close early if the right applicant is found so apply early.

About this company

As one of the UK’s leading suppliers of decorative aggregates and horticultural landscaping goods, we offer top-quality products that are naturally sourced within the UK and Europe at competitive prices. From our 31-years of experience in the aggregate industry, we pride ourselves for our stock of tried and tested landscaping gravels, sands and horticultural mediums. Join the thousands of satisfied customers who order landscaping products regularly from us at Gravel Master Ltd; whether you’re rejuvenating a small driveway or installing a woodland pathway, our range will have the perfect product to suit! The group of companies was founded in 1988 and to this day is still managed by the founding family. Sited in our own purpose-built business park with large office and extensive warehousing, Gravel Master is the proud winner of several industry awards. Whatever the product, wherever the place, we guarantee a professional and reliable service throughout. Our fantastic nationwide distribution facilities provide a service that you will be proud to recommend.

https://www.gravelmaster.co.uk/ (opens in new tab)

After this apprenticeship

A real opportunity for progression to a permanent position for the right applicant

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000282254.

Apply now

Closes in 24 days (Monday 11 November at 11:59pm)

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