Parts Advisor Apprentice - Exeter
Vospers Motor House Ltd
Devon, EX2 8FN
Closes in 7 days (Monday 30 December at 11:59pm)
Posted on 15 October 2024
Contents
Summary
This is a great opportunity for an apprentice to work alongside fully qualified parts advisors. They will get fully trained in sourcing and supplying parts for light vehicles. This includes working with parts, ordering parts and stock takes.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 09:00 - 17:00. Saturday shifts may be included.
40 hours a week
- Possible start date
-
Wednesday 1 January
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Safe storage of parts
- Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
- Monitoring and solving customer problems/enquiries and processing customer’s orders
- The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts
- A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service
Where you’ll work
5 Matford Way
Exeter
Devon
EX2 8FN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Standard Customer Service Practitioner level 2 qualification.
- Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Essential qualifications
GCSE or equivalent in:
- English and Maths (grade 4+)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- None
About this company
The Company commenced trading as a motor business in Plymouth during 1946. The present Chairman’s father founded the business and he was joined by his own father after incorporation in 1951. Over the years the Company became franchise holders for AC, Fiat, Volkswagen, Jaguar and Simca and then was appointed a Ford Retail Dealer in 1957. Vospers entered into the daily rental and contract hire business through their associated company, Vospers Rentacar Ltd in the 1950’s.
After this apprenticeship
A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923 216165
The reference code for this apprenticeship is VAC1000282240.
Apply now
Closes in 7 days (Monday 30 December at 11:59pm)
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