Business Administration Apprentice

Summary

We are pleased to offer a business administration opportunity. You will work alongside our office manager to provide support to the sales consultants and their clients. Duties include manual and computerised filing and scanning and photocopying.

Annual wage: £19,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 09:00 - 17:30, but we do late shift once a week from 10:30 - 19:00
37 hours a week
Possible start date: Monday 18 November
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice you will be trained and gain experience in a variety of administrative duties such as:

Sending and responding to e-mail
Manual and computerised filing
Scanning and photocopying
Producing documents using our company CRM system

You will be trained to:

Use templates
Input data onto databases and spreadsheets
Collate and maintain records

You will also be trained and gain experience in:

Handling enquiries and requests for information for both internal and external customers in person, on the telephone, or by e-mail or post

You will:

Provide administration support to our consultants
Distribute the post
Be the first in line for all general telephone calls (to direct to the right people or take messages)
Greet visitors
Collate the invoices
Update financial records

Where you’ll work

5

Badminton Court Station Road

Yate

Bristol

BS37 5HZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator
Alongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills and behaviours
Evidence will be collated within a portfolio of evidence
To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery at the Filton Campus of SGS College
The apprentice will also be supported with regular visits to the workplace from their tutor/assessor

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
Non judgemental
Patience

Other requirements

The office is now based at Badminton Court in Yate (near the train station).

About this company

Chartwell Funding was formed in January 2007 by a group of successful mortgage professionals. We created a truly independent mortgage brokerage with access to all the lenders and their schemes. We have a range of exclusive products not available on the High Street and our experienced team of consultants offer advice and recommendations in the following areas of finance: Residential property purchases and re-mortgages, second or multiple property financing, Buy to let, Commercial finance, Mortgages for Ex-Pats and overseas purchasers, Equity release, Development finance, Shared Ownership, Adverse Credit and Self-build loans. Additionally, our insurance services are available to all residential, commercial and buy to let clients and we can also provide cover for life, critical illness, sickness, unemployment and accident and travel.

After this apprenticeship

There are future prospects within the company to develop further

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Elaine Baillie

elaine.baillie@sgscol.ac.uk

The reference code for this apprenticeship is VAC1000282234.

Apply now

Closes in 15 days (Thursday 31 October at 11:59pm)

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