Customer Service Specialist Apprenticeship

Summary

As a Technical Customer Service Apprentice, you'll troubleshoot garage equipment issues, provide technical support, and coordinate installations and service visits. Focus on first-time fixes, customer satisfaction, and maintaining strong relationships while delivering top-tier service and contributing to ongoing product improvements. Apply now!

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday - Thursday, 8:30am - 4:45pm. Friday, 8:30am - 4:15pm.
37 hours a week
Possible start date: Monday 18 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include:

Troubleshoot hardware and software issues for Continental garage equipment, focusing on timely, first-time fixes.
Provide technical support and product advice to UK customers and staff.
Document procedures, manuals, and best practices for customer and engineer use.
Build strong customer relationships and assist with remote troubleshooting.
Escalate complex issues to quality or product management teams.
Coordinate equipment calibration, installations, and service engineer visits.
Ensure all paperwork is accurate and properly stored.
Stay updated on the latest technology and recommend training to enhance team performance.

Where you’ll work

36 Gravelly Indutrial Park

B24 8TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice

Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches

Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements

Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes

Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy

Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps

Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction

Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs

Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer

Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format

Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it

Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service

Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome

Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps

Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions

Service Improvement: Make recommendations based on your findings to enable improvement

Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Teaching and learning the skills, knowledge and behaviours within Customer Services.
Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Customer care skills
IT skills
Organisation skills
Patience
Problem solving skills
Team working

Other requirements

Have you checked location / hours / wages?

About this company

Continental is your partner for global aftermarket solutions and services. Our ambition as a global technology group, and one of the leading automotive suppliers and tire manufacturers, is to always have the best solution for our customer’s needs. With a wide-ranging portfolio, the right technology, the top quality assured from an original equipment manufacturer, and services that provide real added value.

After this apprenticeship

This apprenticeship offers an incredible opportunity to gain valuable skills and experience in the automotive industry. You'll develop a strong foundation in customer service and technical support, making you a competitive candidate for future roles in various sectors.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000282187.

Apply now

Closes in 21 days (Monday 11 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below to apply

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