IT Support Engineer Apprentice
SOLUTION CONSULTANTS ICT LTD
Berkshire, RG8 7HY
Closes on Saturday 30 November
Posted on 17 October 2024
Contents
Summary
This is a fantastic opportunity for someone looking to kick-start their career in a friendly and supportive office environment, where innovation and ideas are welcome. The right candidate will have a positive attitude, attention to detail and the ability to work under varying levels of workload as the service desk can be unpredictable.
- Annual wage
- £16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 8:30am-5:30pm
40 hours a week
- Possible start date
-
Sunday 1 December
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met.
- Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues.
- Represent SolCo professionally at all times, ensuring our customers experience is always a positive one.
- Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary.
- Contact suppliers where necessary to escalate issues and update internal system with supplier responses.
- Where necessary, order/provision/configure new services for customers.
- Ensure all IT support customers are fully monitored at all times.
- Arrange and take ownership of customer projects where appropriate.
- Maintain a good understanding at all times of SolCo’s product set and take ownership of improving knowledge.
Where you’ll work
Unit 1, Enterprise House
41 Reading Road
Reading
Berkshire
RG8 7HY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ISALES ACADEMY LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway)
- Classroom sessions are bi-weekly
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade Grade C or 4)
- Maths (grade Grade C or 4)
Desirable qualifications
GCSE or equivalent in:
- IT (grade Grade C or 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
About this company
We believe that as an agile, fast growing business we can service our customers, quicker, and better. We are a customer focused business, always seeking solutions that match your business requirements. We bring the many IT, Cloud and traditional Telco products together as a single supplier. We help you get on with doing business
After this apprenticeship
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Potential for full time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
Ask a question
The contact for this apprenticeship is:
ISALES ACADEMY LIMITED
The reference code for this apprenticeship is VAC1000282087.
Apply now
Closes on Saturday 30 November
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