IT Support Analyst Apprentice (Measure2Improve)
BUILDING SOFTWARE LIMITED
TIVERTON, EX16 7EJ
Closes in 28 days (Monday 18 November at 11:59pm)
Posted on 14 October 2024
Contents
Summary
Estio Training have an exciting new opportunity for an IT Support Analyst Apprentice with Measure2Improve, a software business based in Tiverton, Devon. level 3 Information communications technician apprenticeship.
- Annual wage
- £12,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday.
Shifts to be confirmed.
35 hours a week
- Possible start date
-
Monday 25 November
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Client Support
- Providing support (via telephone and email) to clients on our products and services
- Properly recording and resolving customer support calls (where possible)
- Creating and maintaining data collection templates
- Managing users and mobile device registrations (setting up logons, security permissions etc.)
- Developing and maintaining product support documentation.
- Obtaining regular feedback from Clients
Testing
- System testing of new software/ update releases prior to implementation
- Testing of new customer databases prior to delivery
Pro-Active Support
- Assist clients on obtaining the most benefit from our products and services
- Understanding client requirements and establishing how they are using our software to improve usage of our products and services
Business Improvement
- Support a culture of continuous improvement throughout the organisation
- Comply with our ISO processes, procedures and documentation
Where you’ll work
17 SWALLOW COURT
SAMPFORD PEVERELL
TIVERTON
EX16 7EJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
- Blended on/off the job training and location to be confirmed
For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician
Requirements
Essential qualifications
GCSE or equivalent in:
- 5 GCSE's including English and Maths (grade A*-C/9-4 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Interest in the IT industry
- Written communication skills
- Approachable & helpful
Other requirements
Desire to forge a career within the IT industry and seeking to progress internally.
About this company
measure2improve is a dynamic, forward-thinking, customer-focused organisation developing and delivering products and services to improve performance. We provide a complete range of consultancy, software and support services to help our customers to capture, analyse and compare performance data, manage their supply chains and their health & safety activities. We believe in simple solutions that are practical and easy to implement. We have developed straightforward web based applications that require little or no training, and we work with our customers to ensure that they have appropriate processes in place to collect and analyse the data they need. Our team has a wealth of sector and industry experience and, combined with our bespoke performance measurement software – m2iActiv. – we are able to apply our skills to any organisation in any sector.
After this apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Raymond Duke
Raymond.Duke@estio.co.uk
02038342872
The reference code for this apprenticeship is VAC1000282082.
Apply now
Closes in 28 days (Monday 18 November at 11:59pm)
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