IT/Technical Support Specialist Apprentice (Workplace Print and Data)
WORKPLACE PRINT AND DATA LTD
Bracknell, RG12 1WA
Closes on Monday 18 November
Posted on 14 October 2024
Contents
Summary
As an apprentice Technical Support Specialist, you’ll have a busy, but varied workload providing technical and IT support to the business. You will take on IT support tasks, including troubleshooting, diagnosing, and resolving software, hardware, and network problems users encounter.
- Annual wage
- £17,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday. Shifts to be confirmed.
37 hours a week
- Possible start date
-
Monday 25 November
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Supporting and in time, or where possible take the lead on IT support issues across the business
- Repair computer/printing hardware
- Remote support of computer/printing hardware and software
- Supporting IT projects as required as part of a small team
- Develop strong working relationships with staff across the business
- All training and support to become a fully qualified Technical Support Engineer
Where you’ll work
is Venture House, 2 Arlington Square
Bracknell
RG12 1WA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade A*-C/9-4 or equivalent)
- maths (grade A*-C/9-4 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
- Strong interest in IT
- Keen eye for detail
- Strong interpersonal skills
- Can do attitude
- Desire to learn
- Calm and professional manner
- Flexible and adaptable
- Ability to prioritise workload
Other requirements
Must drive and have own form of transport , as this is a field based role. Hybrid working will be available.
About this company
Workplace Print and Data are a fast-growing supplier and maintainer of office technology products. With sustainability at our core, we provide innovative and insightful technology solutions, we strive to enhance our customers users’ everyday experiences. We have 85 years combined experience of providing bespoke solutions and our incredible team work tirelessly to bring Workplace Print and Data Limited to the forefront of the industry.
After this apprenticeship
- The role offers long term security and the opportunity to progress into a permanent position
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Raymond Duke
Raymond.Duke@estio.co.uk
02038342872
The reference code for this apprenticeship is VAC1000282079.
Apply now
Closes on Monday 18 November
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