Apprentice Business Administrator - 14732 – Find an apprenticeship

Summary

AMT Lawyers in Blackburn are recruiting for an Apprentice Business Administrator in the Reception/Help Desk & Business Development Department. The successful candidate will work towards completing a Level 3 Business Administrator Apprenticeship over the duration of 18 months.

Annual wage: £12,675 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9:00am - 5:30pm (30 min lunch).
37 hours a week
Possible start date: Tuesday 21 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A brilliant Apprenticeship opportunity has arisen within our Reception & Business Development Department at our Head Office in Blackburn. This is a unique hybrid role, which involves leading our Reception Team and also to be an integral part of our Business Development department.

Excellent Communication Skills and Presentation based at the Reception Desk of the offices.
All Receptionist Duties including telephone calls, dealing with incoming clients, organising the post (internal and external), housekeeping etc.
Client Care and Business Development duties:
- Regular business to business communication via telephone with current clients and potential new clients.
- Target driven tasks to enhance and develop the firm’s new business within areas of specialism i.e. Residential Conveyancing.

Problem Solving/Creativity/maintaining standards
Respond to issues requiring a good understanding of work-area policies and procedures.
Resolves complex problems in a thorough and timely manner; use discretion and know who to go to in order to resolve issues and complete tasks.
Take a moderate level of accountability in the delivery of services offered by AMT Lawyers.
Analyse and interpret a variety of situations and determine the most appropriate course of action.
Use appropriate tools available to undertake the task as efficiently as possible
Use relevant information from various sources to solve problems that impact own work area
Update manuals/procedures and provide training to paralegals where appropriate
Prioritise work
Work as part of a team understanding and focusing on how the role supports the team’s and department’s priorities
Work with colleagues to co-ordinate, develop, improve and work to Lexcel standards.Responsibility and accountability

-Responsible for the receipt and acknowledgment of queries with appropriate tracking and response

-Responsible for prioritising work

-Responsible for supporting others.

Communication

-Interpret and communicate established processes and procedures to a range of audiences

-Convey information/advice to others that can be complex in nature and oversee implementation of any action

-Share information, verbally and in writing, in a clear and concise manner.

-Tailor communication to different audiences and clients.

Decision Making

-Obtain necessary level of information to inform decision making guided by general instructions and practices requiring interpretation.
-Articulate when necessary how decisions have been reached
-Provide advice and feedback to support other’s decision making
-Automatically make decisions on routine issues
-Follow departmental procedures.
-Exercise confidentiality in relation to personal and sensitive information based on AMT Lawyers policy and procedures.

Knowledge & Skill

-Detailed knowledge and understanding of own work area and how it impacts wider operations within AMT Lawyers.
-Ability to use the appropriate system in place applicable in the service area with specific support and training
- Keep up to date with issues relating to the work of the team and department
-Proactively research information from a range of different sources, internally and externally to help inform own knowledge to benefit the work of the team.
-Develop expertise in a range of areas and practice within the firm.
-Personal Health and Safety in the workplace

Risk management

-Understands the risks associated with the nature of the service you are supporting and identifies areas of concern, taking any initial remedial action and raising these appropriately with the head of department and partner.

Where you’ll work

26 WELLINGTON STREET ST. JOHNS

BLACKBURN

BB1 8AF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator
Functional Skills
Work based learning

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Motivated
Punctual

About this company

As a highly regarded full service law firm, our objective is to deliver clear legal solutions which precisely match the needs of you and your business. Our ability to unravel complex problems with strong emphasis on communication is fundamental to our service. You are here: OUR AIM IS TO MAKE OUR SERVICES AVAILABLE TO THE WIDEST RANGE OF CLIENTS, SATISFYING OUR COMPANY ETHOS, HELPING PEOPLE FROM ALL WALKS OF LIFE.

After this apprenticeship

Progression onto full time employment

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Recruitment

recruitment@nltg.co.uk

01254 395355

The reference code for this apprenticeship is VAC1000282072.

Apply now

Closes on Tuesday 14 January

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After signing in, you’ll apply for this apprenticeship on the company's website.

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Apprentice Business Administrator - 14732

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