Business Administrator Apprentice

Summary

Join our eye clinic as a Business Administrator Apprentice! Gain hands-on experience, develop key admin skills, and support our team. You'll assist with patient records, appointments, and clinic operations while working towards a qualification. Ideal for those passionate about organisation and customer service!

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

Salary will be increased after the first year of the apprenticeship. Salary will be negotiated again on completion of the apprenticeship.

Training course

Business administrator (level 3)

Hours

Monday to Friday: 9am to 5pm (breaks to be confirmed)

40 hours a week

Possible start date

Monday 4 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answer phone calls and respond to patient enquiries.
Schedule and manage patient appointments.
Update and maintain patient records using clinic systems.
Prepare and organise patient files for consultations.
Assist with ordering and managing medical and office supplies.
Process payments and issue invoices for clinic services.
Greet patients and visitors, ensuring a positive experience.
Support administrative tasks such as filing, scanning, and photocopying.
Liaise with optometrists and other team members.
Ensure compliance with data protection and clinic policies.

Where you’ll work

449 HIGH ROAD

WOODFORD GREEN

IG8 0XE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEXTSTEP TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 (A level) Apprenticeship Standard
Functional Skills in maths and English (if required)
Training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Desirable qualifications

GCSE in:

English (grade Pass)
Mathematics (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills

About this company

Woodford Eye Clinic offers bespoke eye care services with state-of-the-art technology and a dedicated staff. They provide comprehensive eye exams, contact lens fittings, minor and emergency eye care, and a range of eyewear products, including designer frames and contact lenses. We also works closely with the NHS to offer medical eye care and referrals. The clinic is known for delivering personalised and attentive care to each patient, ensuring a high standard of service. Located in Woodford Green, their focus is on maintaining eye health and enhancing patient satisfaction.

https://www.woodfordeyeclinic.co.uk/ (opens in new tab)

After this apprenticeship

After completing the Business Administrator Apprenticeship, there are several potential career progression routes. You could advance to a Senior Administrator role, specialising in healthcare administration, or move into Office Management within the eye clinic.

With experience, you could explore roles such as operations management. There is also the opportunity to pursue further qualifications to specialise in specific areas of administration or leadership roles.

Ask a question

The contact for this apprenticeship is:

NEXTSTEP TRAINING LIMITED

Zakariyya Vesamia

zak@nextsteptrainingltd.co.uk

07387183855

The reference code for this apprenticeship is VAC1000282070.

Apply now

Closes in 12 days (Tuesday 29 October at 11:59pm)

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