Vetting Client Support Apprentice

Summary

In this role you will be the first point of contact for new and existing clients, assisting with vetting applications so that they progress through the vetting process expeditiously. Alongside you will achieve a Level 3 Business Administrator qualification, studying the qualification with our provider Babington.

Annual wage

£23,151 a year

Minimum wage rates (opens in new tab)

Generous Pension Scheme if opting in, generous holiday allowance and 20 % Off the job learning time to study

Training course

Business administrator (level 3)

Hours

Monday - Friday 9 - 5 (potentially flexible hours can be agreed locally)

37 hours a week

Possible start date

Thursday 2 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will actively contribute towards developing a culture of excellent client service through the timely and effective resolution of the vetting process and help resolve client issues that are received. In this role you will:

1.    Answer customer support messages promptly and professionally to enhance the customer service experience.
2.    Resolve client problems or signpost them to the appropriate person to address their needs.
3.    Check back with callers to ensure their concerns/issues were resolved to their satisfaction.
4.    Learn the functions of CoreVet and responds efficiently and effectively to customer complaints, concerns or feedback where it is within your capacity to do so.
5.    Keep sensitive information and financial records private and confidential.
6.    Work with management and contribute to maintaining and developing best practices for efficient communication with customers.
7.    Apply knowledge of Vetting Unit policies to address issues such as poor service delivery.
8.    Address customer questions about new methods of working, services provided, etc.
9.    Meets regularly with Vetting Business Development and Account Manager and Vetting Team Supervisors to give feedback to help improve customer service culture, response time and tools to improve staff experience.
10. Contribute to retaining client support/loyalty and the achievement of SLA’s by increasing customer satisfaction.
11. To undertake other duties commensurate with the role.

Where you’ll work

Stratford Police Station

Rother St

Stratford-upon-Avon

Warwickshire

CV37 6RD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BABINGTON BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work as part of the Vetting Team, based in Stratford-Upon-Avon Police Station. Full training will be given so that you succeed in this role, allowing you to develop your knowledge and skills and work with experienced staff.

Alongside you will achieve a Level 3 Business Administrator qualification, studying with Babington, the learning provider. The programme delivery consists of live webinars, online learning, and progress reviews. You will also be assigned a specialist Skills Coach and Trainer to support you throughout the course. Further information can be found on Babington’s website.

You will be allocated 20% “off the job” learning time to complete your apprenticeship and focus on your studies, as well as receiving a generous salary and holiday allowance.

(Please note, by applying for this vacancy you are giving consent for your personal data and application form to be shared with Babington, for the purposes of this apprenticeship position.)

Please refer to the job profile details for this vacancy for a more detailed breakdown of the main responsibilities that you will be undertaking and with regards to the skills and qualifications that we are looking for.

This position is a fixed term contract for 18 months, covering the duration of your Level 3 Business Administrator qualification.

Requirements

Essential qualifications

GCSE in:

5 GCSE’s (or equivalent) including English (grade A*-C grade)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Time Management

Other requirements

This application will be subject to the right to work, satisfactory references and vetting

About this company

Warwickshire Police are a small force with a family feel, offering career opportunities for new and experienced staff. We value diversity and welcome people joining us with a variety of skills, attitudes and experiences, from a wide range of backgrounds and cultures, who can bring fresh ideas and perspectives to our organisation. You will be contributing to protecting people from harm, through our values of public service, impartiality, integrity, and transparency. We maintain the highest professional standards and behaviours, making sure we adhere to the Code of Ethics, which sits at the heart of everything we do. Our Apprentice Schemes offer people experience in the policing environment, whilst studying for a professional qualification. You will gain a wide range of workplace skills, knowledge and mentoring and a great foundation to build your career.

https://www.warwickshire.police.uk (opens in new tab)

Company benefits

Employee Benefit Schemes such as cycle to work

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Although at this stage we cannot guarantee a permenent role at the end of the apprenticeship, we always try to retain and develop our people at Warwickshire Police.

Ask a question

The contact for this apprenticeship is:

Warwickshire Police

The Recruitment Team at Warwickshire Police

recruitmentsupport@warwickshire.police.uk

The reference code for this apprenticeship is VAC1000282068.

Apply now

Closes in 13 days (Thursday 31 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please visit our careers webpage where we will welcome your application online.

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