Apprentice Customer Service Practitioner
NS DIGITAL LTD
HORNCHURCH, RM11 3YD
Closes in 10 days (Monday 28 October)
Posted on 14 October 2024
Contents
Summary
The Apprentice Customer Service Representative will support and offer the highest level of service to both our retailers and consumers by telephone or email. You will deal with queries from retailers, consumers, process new orders and collections whilst assisting other departments.
- Annual wage
- £9,984 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Shifts to be confirmed, Monday - Saturday.
30 hours a week
- Possible start date
-
Tuesday 29 October
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Generate gross profit for the store through multi-channel proactive sales activity, including outbound calling to existing customers
- Responsible for diagnosing and fixing faults on phones and tablets. This will involve where necessary replacing parts, testing and reassembling phones
- Contribute to your store’s success by bringing to life our ethos of sales and customer advice, providing first-class service
- You will be responsible for ensuring compliance standards are always met
- Participate in training and keep up to date with all products, services, and promotions
- Engage with customers in genuine, enjoyable conversations to understand their needs
- Achieve daily, weekly, and monthly sales targets
- Take pride in the appearance of the store, and ensure existing and prospective customers feel welcome
Where you’ll work
137 HIGH STREET
HORNCHURCH
RM11 3YD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Essential qualifications
GCSE in:
- English and Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
If you are using public transport to reach the vacancy, then please take into consideration your travel route and the time it takes to travel.
About this company
We are part of KTM Online Ltd, you may recognise our Fonehouse brand. The store, form part of a network of over fifty stores UK wide and KTM have a busy call centre in Bracknell and two successful retail trading websites (Fonehouse & Metrofone). Fonehouse has been an established phone retailer, trading on the High Street since the 1990’s. Approaching a customer base of nearly half a million. We have contracts with major network operators such as Three and Vodafone and believe in offering our customers the absolute best customer service at fantastic prices.
After this apprenticeship
- Potential to have a full time role within the company following completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
WOODSPEEN TRAINING LIMITED
Karl Ungi
karl.ungi@woodspeentraining.co.uk
The reference code for this apprenticeship is VAC1000282056.
Apply now
Closes in 10 days (Monday 28 October)
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After signing in, you’ll apply for this apprenticeship on the company's website.