Customer Service Apprentice
BOXES & PACKAGING (BRISTOL) LTD
BRISTOL, BS15 8RA
Closes in 15 days (Friday 1 November at 11:59pm)
Posted on 16 October 2024
Contents
Summary
Boxes and Packaging is seeking a Customer Service Apprentice to join our team as a Junior Account Manager. This is an exciting opportunity for an individual who is eager to develop their skills in customer service and account management while working with a dynamic team.
- Annual wage
- £12,480 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday.
37 hours a week
- Possible start date
-
Monday 4 November
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As part of our customer service team, you’ll be managing customer accounts on a daily basis, ensuring smooth communication and providing top-notch service. Your main responsibilities will include but not be limited to:
- Processing customer purchase orders
- Placing purchase orders for materials
- Processing purchase invoices and invoicing customers
- Confirming deliveries and managing stock levels of depot stock lines
- Keeping customers informed on any issues promptly
- Answering telephone queries and managing incoming emails in the ‘Bristol’ account
- Handling customer complaints and ensuring timely resolution
- Assisting with production planning and end-of-month checks related to purchasing, production, deliveries, and raw materials
- Collaborating closely with our external sales, commercial, design, transport, quality, and planning departments
- This role offers excellent growth opportunities for anyone looking to expand their skill set within customer service and account management.
Where you’ll work
DOUGLAS HOUSE
WOOD ROAD
KINGSWOOD
BRISTOL
BS15 8RA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
Next Level will work closely with you to complete your Level 3 Customer Service Specialist Apprenticeship. This 15-month programme is delivered on a 1-to-1 basis in the workplace and online. You’ll receive dedicated support from our expert tutors, ensuring you stay on track with your learning and meet all deadlines.
We offer regular reviews between your tutor, manager, and yourself to ensure your development is aligned with the apprenticeship objectives. On successful completion of the apprenticeship, you will receive a Level 3 Customer Service Specialist qualification.
Requirements
Desirable qualifications
GCSE in:
- English (grade Grade 4)
- Maths (grade Grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
About this company
Boxes and Packaging offers the UK’s largest independent national sheet plant network, supplying a full range of customers with the design and manufacture of bespoke corrugated packaging solutions and in-house printing, along with a range of ancillary packaging products.
After this apprenticeship
This apprenticeship can lead to a career in customer service/ account managament.
Ask a question
The contact for this apprenticeship is:
HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
The reference code for this apprenticeship is VAC1000282046.
Apply now
Closes in 15 days (Friday 1 November at 11:59pm)
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