IT Support Technician Apprentice
TOTAL IT SERVICES LTD
LICHFIELD, WS13 8EX
Closes in 23 days (Sunday 10 November at 11:59pm)
Posted on 14 October 2024
Contents
Summary
Are you an IT and technology enthusiast who is passionate about IT? If you have drive, ambition and are keen to start your IT career this could be the role for you. Working for a small, friendly IT business the role will involve all aspects of IT Technician duties. For more info please apply to South Staffs College today!
- Annual wage
- £13,312 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.00pm, with half an hour for lunch.
40 hours a week
- Possible start date
-
Monday 6 January
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working for a small, friendly and professional IT company near Lichfield, the role includes:
- Handling incoming calls from customers who have an IT related query and logging on the computer system
- Helping fix computer problems over the telephone
- Going out with an experienced IT Technician to customer’s sites to repair computer problems
- 1st Line helpdesk support to customers with an IT related issue
- Providing an excellent standard of customer service
- Using the computer to send emails to customers
Where you’ll work
UNIT 1 THE BEECH TREE
LICHFIELD
WS13 8EX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SOUTH STAFFORDSHIRE COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Throughout the duration of your Apprenticeship you will be required to attend South Staffs College in Tamworth on a day release basis for training.
The remainder of your training will be completed in the workplace with your employer.
The qualification will consist of:
- Information Communications Technician level 3 qualification
- Level 2 Functional Skills English and maths
- Knowledge, skills and behaviours as detailed in the standard
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Team working
- Initiative
Other requirements
Do you have your own transport? This is essential due to the location of the employer and the nature of the role Throughout the duration of your Apprenticeship you will be required to attend South Staffs College in Tamworth on a day release basis for training. The remainder of your training will be completed in the workplace.
About this company
Total IT offer Business IT Services for Lichfield and Staffordshire. Total IT can visit your business or home, normally the same day. We can fix any issues you may be experiencing with your Microsoft Servers, PC Computers, Laptops, Email or Network, or help if need computer repair or virus removal. We are a reliable and very friendly Lichfield based company that takes great pride in looking after all of our clients.
After this apprenticeship
- To become a permanent member of the IT team and continue to gain further qualifications.
Ask a question
The contact for this apprenticeship is:
SOUTH STAFFORDSHIRE COLLEGE
Apprenticeship Team
apprenticeships@southstaffs.ac.uk
03004562424
The reference code for this apprenticeship is VAC1000282032.
Apply now
Closes in 23 days (Sunday 10 November at 11:59pm)
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