Learning & HR Apprentice

Summary

DHL Global Forwarding are now recruiting for an apprentice to join their busy team in Chertsey. As an Apprentice in HR, you’ll use your talents to provide an effective first-line administration for the Certified Learning Programme and central HR service and to the DHL Global Forwarding business to a professional standard.

Annual wage

£15,600 a year

Minimum wage rates (opens in new tab)

When probation period in Year 1 passed, salary increases to £16575. Year 2 starts at £18000 and may increase to £22309.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9.00am to 5.00pm

37 hours a week

Possible start date

Monday 4 November

Duration

1 Year 9 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an Apprentice in HR, you’ll use your talents to provide an effective first-line administration for the Certified Learning Programme and central HR service and to the DHL Global Forwarding business to a professional standard.

Key activities:

Support, develop and maintain relationships with the HR team, managers and employees throughout the UK business
Providing Learning/HR administration advice and support by telephone and email to managers, employees and HR Team
Supporting the HR Team by assisting where appropriate
Entering, managing and maintaining all employee data on the Certified Portal, My Talent World (LMS), HR Systems including employee personnel and training files, using both automated and manual processes
Assisting with the management of employee data for monthly reporting and data cleanse activities as required by the business
Assisting with the collation of information using HR systems and processes to enable accurate reporting
Working with the HR team, assisting the administration of HR processes in line with current Company policy and practise
Supporting learning and development processes and projects
Manage, co-ordinate mandatory training courses and report from the Company’s on-line Training Tool

Where you’ll work

Eastworth House

Eastworth Road

Chertsey

Surrey

KT16 8SH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Essential qualifications

GCSE in:

5 GCSE’s including Maths and English (grade A*-C/ 4-9)
Any subject (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Administrative skills
Analytical skills
Ability to prioritise work
Use own initiative

About this company

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,100 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

http://www.dhl.com (opens in new tab)

After this apprenticeship

The apprenticeship will be for a 24-month fixed term contract, with the aim that apprentices move into a permanent position within the business - subject to a suitable vacancy being available and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Apprenticeship Recruitment Team

apprenticeships@seetec.co.uk

The reference code for this apprenticeship is VAC1000282004.

Apply now

Closes in 17 days (Friday 1 November at 11:59pm)

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