Customer Service Apprentice
LISTERS CENTRAL LIMITED
STOKE ON TRENT, ST4 2RS
Closes in 6 days (Wednesday 30 October at 11:59pm)
Posted on 14 October 2024
Contents
Summary
This is a brilliant opportunity to learn and develop your customer service skills in a forward facing role whilst supporting our busy Customer Services team. You will be working closely with other departments to work effectively as a group.
- Annual wage
-
£14,560 a year
Minimum wage rates (opens in new tab)
Wage increase after qualification £24 - £25k
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 08:00 - 16:30
40 hours a week
- Possible start date
-
Monday 4 November
- Duration
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1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Answering calls from our customers
- Answering emails from our customers and other departments
- Help to investigate and resolve complaints
- Organise our Service Engineers schedule by arranging customer visits
- Seeing and helping customers with queries when they come on site
Where you’ll work
UNIT 2
GOVAN ROAD
FENTON INDUSTRIAL ESTATE
STOKE ON TRENT
ST4 2RS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NEWCASTLE AND STAFFORD COLLEGES GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer Service Practitioner Level 2 Apprenticeship Standard
- NSCG Newcastle-under-Lyme College once a week
Requirements
Essential qualifications
GCSE in:
- English (grade 4 and above)
- Maths (grade 4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Team working
About this company
Lister Window Systems are a UK manufacturer of PVC & Aluminium windows and doors, based in Fenton, Stoke-on-Trent
https://www.listerwindows.co.uk/listers-stoke/ (opens in new tab)
Company benefits
Health cash plan with money back for eye / dental and other appointments
After this apprenticeship
- Could lead to a full time role for the right candidate
Ask a question
The contact for this apprenticeship is:
NEWCASTLE AND STAFFORD COLLEGES GROUP
The Apprenticeship Hub
apprenticeships@nscg.ac.uk
01782254287
The reference code for this apprenticeship is VAC1000281967.
Apply now
Closes in 6 days (Wednesday 30 October at 11:59pm)
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