Insurance Practitioner Apprentice
ONE CALL INSURANCE SERVICES LIMITED
Doncaster, DN4 5JQ
Closes in 12 days (Wednesday 30 October at 11:59pm)
Posted on 14 October 2024
Contents
Summary
Within this role you will operate across our phone and chat services to support customers in a variety of different ways. Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us.
- Annual wage
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£12,556.80 a year
Minimum wage rates (opens in new tab)
- £100 extra a month as an attendance bonus - Overtime available at £20 per hour for those aged 18 and over
- Training course
- Insurance practitioner (level 3)
- Hours
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Monday -Friday, 09:00 - 17:30 with 1 hour lunch, may do late shifts which are dependent on department 11:30 – 20:00 with 1 hour lunch.
37 hours a week
- Possible start date
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Monday 4 November
- Duration
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1 year 7 months
- Positions available
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5
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We have a wide range of departments in which you could be selected for, as mentioned you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment, in order for you to succeed and thrive within the business.
Duties include:
- Handling telephone enquiries within the call centre
- Administering customers' files correctly, whilst building genuine rapport
- General administration regarding calls and policies
- Ensure all activities undertaken are done as per the guidelines of the FCA
- Achieve and maintain your targets & SPI’s (audit averages, reviews, complaints caused, CPD logs and errors) Must not fail 3 days running
- Ensuring correct actions are put on consumers' file depending on the type of policy to stop repeat calls
- Offer mid-term adjustment quotes to consumers and process these issuing cover when instructed, additionally ensuring that the account as a result of the mid-term adjustment is posted correctly
- Always detailing in notes what course of action you have taken on each file so colleagues can understand what consumers have been advised
- Cross-sell legal, breakdown, excess reducer, Total loss top-up, HPI and Tools in transit products in the correct way. Ensure that the account is sorted, and the relevant notes added
Our company has strong values in which our staff are continually improving and delivering with passion through effective teamwork.
We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.
Where you’ll work
Saturn Building First Point Balby Carr Bank
Doncaster
DN4 5JQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLS EDGE TRAINING LTD
Your training course
Insurance practitioner (level 3)
Equal to A level
Course contents
Your training plan
Insurance Practitioner Level 3 Apprenticeship Standard:
- Your training will be completed online from your employers working address
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
- Resit costs for CII exams and End-Point-Assessment will be covered by the employer
- Fortnightly workshops for each CII exam
- All workshops recorded and available on demand
- Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
- Exam tips, tricks, and strategies
- Regular tutorials and assessments with sector experts
More training information
- Fully and part funded learning and development programme that includes the Cert CII
- Develop the knowledge, skills and behaviours of successful Insurance Practitioners
Role-specific route ways tailor the apprenticeship to the job role:
- Claims Handler/Loss Adjuster
- Assistant Underwriter
- Junior Broker
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Credit check done for all new starters, random DBS check for 1 in every 5 staff.
About this company
One Call Insurance was founded in 1995 by John Radford. From our offices in Doncaster, we expanded to other areas of South Yorkshire, offering home and car insurance quotes to people in the area. We now offer the whole of the UK great car insurance quotes, as well as offering home insurance, van insurance, commercial insurance, temporary insurance, learner driver insurance and travel insurance. We also love to support local charities. In the last few years we have supported Doncaster-based charities such as Firefly , Bluebell Wood and Eve Merton Dreams Trust.
http://onecallinsurance.co.uk (opens in new tab)
Company benefits
• Additional leave • Company events • Company pension • Discounted or free food • Employee discount • Gym membership • Health & wellbeing programme • On-site parking • Referral programme • Length of service benefits/bonuses • Charity days
After this apprenticeship
- Further training in other departments available
Ask a question
The contact for this apprenticeship is:
SKILLS EDGE TRAINING LTD
The reference code for this apprenticeship is VAC1000281960.
Apply now
Closes in 12 days (Wednesday 30 October at 11:59pm)
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