Apprentice Phlebotomy/Admin Assistant

Summary

We have an exciting opportunity to train as a phlebotomist, whilst undertaking the Customer Service Practitioner Level 2 apprenticeship. You will be working in our phlebotomy team, to offer a blood collection service in out-patient clinics, wards & community. You will also provide some general administrative support to Pathology & Phlebotomy.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

On successful completion of the apprenticeship, this role will continue on the NHS Agenda for Change Band 2 salary (part time). NHS pension Minimum of 27 days annual leave, plus bank holidays. Flexible working (to meet the needs of the service)

Training course

Customer service practitioner (level 2)

Hours

37.5 hours per week, Monday to Friday (weekends and bank holidays may be required). Shifts TBC.

37 hours a week

Possible start date

Friday 1 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Effectively communicate with patients, team members, GP practices and community staff, to ensure a high standard of customer care.
To offer a blood collection service for patients in our outpatient clinics, wards and community.
Complete all necessary documentation and computerised appointment system.
Ensure the safe disposal of blood samples, in line with the Trust H&S protocols.
Take specimens into appropriate specimen collection containers, ensuring they are accurately labelled.
Use the (Airshute) specimen transport system.
Prepare glucose drinks and administer them to patients when necessary.
Maintain stock levels of materials.

Where you’ll work

Sandwell Hospital

Lyndon

West Bromwich

West Midlands

B71 4HJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 apprenticeship.
Functional skills maths and english, as required.
All statutory manadatory training.
Phlebotomy training, if required.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade Grade 3)

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative

Other requirements

You may be required to work across other locations including City Hospital, Community Health Centres & Midland Metropolitan University Hospital (once opened). You will need to have good organisational and communication skills as there will be direct contact with patients and visitors.

About this company

Sandwell & West Birmingham NHS Trust employs over 8000 staff. We understand that work is only one part of life. We are committed to helping our colleagues achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Following successful completion of the apprenticeship programme there could be further development in your career through our PDR process.

Ask a question

The contact for this apprenticeship is:

Sandwell and West Birmingham Hospitals NHS Trust

Sandra Evans

sandra.evans10@nhs.net

The reference code for this apprenticeship is VAC1000281948.

Apply now

Closes in 6 days (Monday 28 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

You must apply for this vacancy via NHS Jobs/TRAC using the link above.

Cookies on Find an apprenticeship

Contents