Customer Service Admin Apprentice

Rentokil Initial UK

Welwyn Garden City, AL7 1JQ

Closes in 24 days (Monday 18 November)

Posted on 23 October 2024

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Contents

Summary

Are you looking to build a long-term career in the Asbestos industry? Look no further! Kickstart your career with a Level 2 Profession Customer Services Practitioner Apprenticeship with Rentokil Initial UK. You will be gaining valuable workplace experience including Handling daily reports, sales enquiries, tenders, surveys and much more.

Annual wage
£13,500 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9.00am - 5.30pm

40 hours a week

Possible start date

Monday 25 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assist Operation teams with direct contact with residents
  • Book and schedule in work with residents explaining works, timeframes and their responsibilities
  • Handle daily reporting, dashboard updates, sales enquiries, tenders, and surveys
  • Manage inboxes and distribute documentation
  • Perform ad-hoc administrative tasks as needed

Where you’ll work

1 Woodfield Road

Welwyn Garden City

AL7 1JQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RENTOKIL INITIAL (1896) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    The training is primarily office-based, with flexibility depending on individual circumstances. It could take place at the learner's place of work or be supported by my team at a local office, such as Powercentre or Compass House. The exact location will depend on what's most convenient and suitable for both the learner and their team, ensuring the best environment for their development.

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative

    About this company

    Rentokil Initial, a FTSE 100 company and Glassdoor’s 7th Best Place to Work 2018, is one of the largest business services companies in the world. Operating globally with over 27,000 employees, we are Britain’s leading provider of pest control, washroom services and interior and exterior plants for businesses.

    https://www.rentokil-initial.co.uk/why-choose-us/about-us/ (opens in new tab)

    Company benefits

    Salary grading linked to performance. Pension, and EAP (Employee Assistance Programme). Overtime opportunities. Discounts from 3,000+ retailers via RI Rewards. Long service recognition (extra annual leave after 5 years).

    After this apprenticeship

    Rentokil Initial offer a variety of pathways for career development through a grading programme. Learners can explore numerous opportunities across the business. After completing this apprenticeship, there’s potential to move into other roles or apprenticeships (subject to availability), such as the Level 3 Team Leader Apprenticeship. Additionally, depending on their interests and growth during the programme, learners might pursue managerial, technical, or sales-based roles, providing a broad spectrum of possibilities for future career advancement.

    Ask a question

    The contact for this apprenticeship is:

    RENTOKIL INITIAL (1896) LIMITED

    The reference code for this apprenticeship is VAC1000281926.

    Apply now

    Closes in 24 days (Monday 18 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.