Business Administration Apprentice – Executive Offices – Find an apprenticeship

Summary

We are offering an exciting opportunity to join the Trust’s Executive Offices as a Business Admin Level 3 apprentice. We are looking for a friendly, adaptable & well organised person to join our team to gain skills & knowledge of an administrative role within the NHS, whilst providing support to the Executive Assistants & Business Support Managers.

Annual wage

£14,400 a year

Minimum wage rates (opens in new tab)

After 12 months in post, the salary will increase to the National Minimum Wage (depending upon your age).

Training course

Business administrator (level 3)

Hours

Monday to Friday normal office hours, times to be discussed and agreed (i.e. 8.00am to 4.00pm / 8.30am to 4.30pm / 9.00am to 5.00pm).

37 hours a week

Possible start date

Monday 6 January

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key duties and responsibilities:

Provide and receive straightforward messages communicating effectively and professionally welcoming and treating everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.
Plan and organise straightforward and a limited range of tasks to meet daily deadlines ensuring work produced is of the quality and quantity required to meet expected Trust and department standards.
Assist in ensuring the working environment is safe and of a professional appearance reporting any problems, repairs/collection of waste as instructed and maintain efficient and effective use of resources.
Work effectively and efficiently sharing ideas for improvements to improve service delivery.
Work under the supervision of the Personnel Department and Senior Admin Team to ensure smooth running of the department

Tasks to include:

Ensure that Admin correspondence are distributed within the Trust CIP guidelines.
Answering the telephones answering queries from external sources. Ensuring phone queries are documented and forwarded to the appropriate team member, including occasional cover of main reception duties.
Collect and distribute incoming post appropriately.
Collate documents for scanning and deliver to the Medical Records Department.
To use the Trust’s database if appropriate to enter data, in line with the Trust’s policies and procedures on data protection.
To provide professional service to colleagues and patients via telephone, face to face and email.
To assist in monitoring stationery stocks in the department.
To learn and develop skills in minute taking for personal development alongside senior team members.
To ensure accurate filing and maintenance for staff personnel records across the Division.
To facilitate and maintain diary management for senior team.
Any other administrative duties suitable for the role.

Where you’ll work

Addenbrookes Hospital

Hills Road

Cambridge

Cambridgeshire

CB2 0QQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STEADFAST TRAINING LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification
You will study a Business Administrator Level 3 qualification over 24 months
You will receive a minimum of 6 hours per week during your work time to complete your ‘Off the Job’ (OTJ) training. This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
Additional training will be given in the workplace

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade 4/C or above)
Maths (grade Grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Time management
Enthusiastic
Positive work ethic
Keen to learn
Understand confidentiality
Motivation
Punctuality

About this company

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

https://www.cuh.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment
You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications

Ask a question

The contact for this apprenticeship is:

Cambridge University Hospitals NHS Foundation Trust

Karen Godfrey

karen.godfrey2@nhs.net

01223 349385

The reference code for this apprenticeship is VAC1000281924.

Apply now

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

• Do you have any skills or experiences in any other roles (part-time work, volunteering, personal responsibilities, special interests etc) that show us how you would be the best candidate for the job? • Why should we employ you? • What makes you the ideal candidate for the job? • What are your particular strengths? • What can you offer to the role? • Look at the person specification and tell us about how you meet the essential criteria

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Business Administration Apprentice – Executive Offices

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