Retail Customer Service Apprentice

JACKSON RETAIL, STAFFORDSHIRE LTD

17 High Street, DE13 9LP

Closes in 8 days (Sunday 27 October)

Posted on 11 October 2024

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Summary

This role is working with customers to take orders for breakfasts and lunches mainly. Serving customers who are looking to buy from the shop, using the till. Meeting and greeting customers and giving the customer a good experience overall.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
8.00am - 4.00pm, Monday to Friday. Some weekends when events are happening, can be flexible hours.

40 hours a week

Possible start date

Wednesday 30 October

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • This role will be taking orders from customers for breakfast, lunch and generally through the day.
  • Dealing with orders, giving advice about the general products in the shop.
  • Meeting and greeting customers.
  • Giving advice on the shop products and understanding about up-selling products.
  • Using the till and money transactions.
  • Telephone enquiries and some social media awareness for the shop.
  • Upholding policies and procedures for the shop.

Where you’ll work

17 High Street

DE13 9LP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURTON AND SOUTH DERBYSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service Practitioner apprenticeship standard
    Level 1/2 Functional Skills in maths and English (if required)

    This apprenticeship is delivered through a combination of Work Based Assessment and day/block release.  The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths and English (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Attention to detail
    • Communication skills
    • Customer care skills
    • Non judgemental
    • Organisation skills
    • Presentation skills
    • Problem solving skills
    • Team working
    • Time-Management

    Other requirements

    Good bus routes from Burton and surround areas to Tutbury.

    About this company

    The original Tutbury sandwich bar open for the last 25 years. Serving top quality hot and cold snacks. Serving cakes and breads. Famous for our hot pork cobs with stuffing and apple sauce!

    After this apprenticeship

    • Working at the other business, and more responsibility when achieved the apprenticeship. Lots of development opportunities.

    Ask a question

    The contact for this apprenticeship is:

    BURTON AND SOUTH DERBYSHIRE COLLEGE

    The reference code for this apprenticeship is VAC1000281920.

    Apply now

    Closes in 8 days (Sunday 27 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    Please click on the link below to apply