Customer Service and Sales Apprentice

SUPPLYTRAIN C.I.C.

Bristol, BS5 7UW

Closes in 23 days (Friday 8 November)

Posted on 11 October 2024

Print

Contents

Summary

Termination Technology is a small, friendly business, based in Bristol, that supplies the latest electrical equipment to businesses across the UK and further afield. They are proud of their reputation of bringing in junior staff and developing them in-house to become tomorrow's leaders.

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

-4 weekly pay - 5.6 weeks paid leave per year

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 8.30am to 5.30pm (1 hour lunch)

40 hours a week

Possible start date

Monday 18 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

They are now looking for someone to start a rewarding career in a fast-paced, friendly, office:

  • Responding to customer enquiries via phone and email
  • Provide information about products or services to customers
  • Sorting courier issues
  • Building relationships with clients so you know when to recommend additional products that will support their needs

Where you’ll work

Unit 4C, Crofts End Industrial Estate

Crofts End Road

Bristol

BS5 7UW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRAINING ASSESSMENT & CONSULTANCY SERVICES LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Customer care skills
    • Problem solving skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    You will need to live within a 45 minute commute from the workplace

    About this company

    Supplytrain will employ you on behalf of Termination Technology. Termination Technology, formed in 1999, are a long established, market leading supplier of cable accessories to the electrical wholesaler sector. At Termination Technology we believe that quality and service are key. We are continually adding new and innovative lines to our extensive product range. At Termination Technology we believe in developing people through Apprenticeships and supporting you to achieve excellence.

    Company benefits

    - Mentoring support to help you settle into your role, get the most out of the apprenticeship, and provide future careers advice and guidance

    After this apprenticeship

    • Expected to stay at the business long term and progress 

    Ask a question

    The contact for this apprenticeship is:

    SUPPLYTRAIN C.I.C.

    Demi Faye

    jobs@supplytrain.co.uk

    The reference code for this apprenticeship is VAC1000281912.

    Apply now

    Closes in 23 days (Friday 8 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    Please click on the link and apply