Customer Service Advisor Apprentice

GUEST MOTORS LIMITED

Oxney Road, PE1 5YN

Closes in 9 days (Friday 1 November)

Posted on 11 October 2024

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Contents

Summary

If you want to progress your career within a Customer Service Role and earn a Level 3, nationally recognised qualification then this is the job for you.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Apprenticeship minimum of £6.40 an hour for 12 months. After the first 12 months the wage will increase to what the minimum wage would be for the age of the candidate.

Training course
Customer service specialist (level 3)
Hours
8:30am to 5:00pm, Monday - Friday.

40 hours a week

Possible start date

Monday 11 November

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Remit are delighted to be recruiting for Sherwood Truck & Van for a Service Advisor Apprentice at their Peterborough branch PE1 5YN.

Your duties will include:

  • Liaise with external and internal customers and ensure work is authorised
  • Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
  • Ensure Service / Inspection Documentation is correctly completed
  • Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing
  • Contact customers for any missed booked work and re-book accordingly
  • Ensure Health & Safety and safe work practices are met at all times within this position

Where you’ll work

Oxney Road

PE1 5YN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REMIT GROUP LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
    The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
    Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Mathematics (grade C/4)
    • English Language (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Attention to detail
    • Communication skills
    • Confident
    • Enthusiasm to learn
    • Punctual

    Other requirements

    Closing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications

    About this company

    As a leading Iveco Dealer and Fiat Professional Dealer, we are capable of reaching any point throughout the UK. You can rest assured of our commitment to offer the best service, outstanding quality, customer care and professionalism.

    After this apprenticeship

    • Thye Employer believes in providing an extensive, high-quality Apprenticeship that gives their Apprentices the opportunity to advance, succeed and fulfill their ambitions for a career in the motor industry.

    Ask a question

    The contact for this apprenticeship is:

    REMIT GROUP LIMITED

    The reference code for this apprenticeship is VAC1000281896.

    Apply now

    Closes in 9 days (Friday 1 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    Please click on the link below to apply