ALS Administrator Apprentice

Summary

We are currently seeking to appoint a personable and motivated ALS Administrator Apprentice to work with the Additional Learning Support Department, to assist with the day-to-day duties. You will liaise closely and form effective working relationships with staff, students and third parties such as external agencies.

Annual wage: £16,703 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 8:45am to 5.00pm.
37 hours a week
Possible start date: Monday 18 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Promote the professional image of the college at all times, and in all dealings with either internal or external parties
Liaise closely and form effective working relationships with staff, students and third parties such as external agencies
Assist day to day administration tasks, including arranging meetings, managing department email boxes, collating information, opening & distributing post, filing, data entry, note taking, photocopying and distributing documents
Deal with telephone, email and face-to-face enquiries from both internal and external sources, providing an excellent level of customer service
Undertake full training on the enrolments and student database systems to provide support to the curriculum administrators and student services team during the busy enrolment periods
Take part in key College events, such as enrolment, open day/evenings etc.
Carry out other such duties as may be reasonably requested by the Line Manager, at any college location, commensurate with the level of post.

Where you’ll work

GATTON POINT

LONDON ROAD

REDHILL

SURREY

RH1 2JX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST SURREY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place at East Surrey College

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working

About this company

East Surrey College (part of Orbital South Colleges) is a successful vocational college situated in Redhill, Surrey between Croydon and Gatwick welcoming students from a wide geographic area. We deliver a wide variety of full-time study programmes for young people and a range of full and part-time qualification and non-qualification courses for adults, including evening and Saturday courses. Our full-time study programme offer for 16-18s also includes a range of T Levels.

https://www.esc.ac.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

College administrator

Ask a question

The contact for this apprenticeship is:

EAST SURREY COLLEGE

Kai Coutet-Arthur

r2@esc.ac.uk

01737 772 611

The reference code for this apprenticeship is VAC1000281859.

Apply now

Closes in 15 days (Monday 4 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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