Operations Apprentice

Summary

Fantastic opportunity to work for a multi academy trust, you will be providing high quality business administration, assisting in the management of shared mailboxes, participating in appropriate induction programmes to support new staff, no 2 days are the same, an exciting and varied role.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am to 5pm Monday, Tuesday, Friday - WFH
40 hours a week
Possible start date: Wednesday 25 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

- Provide high quality business administration support to the Operations Team.

- Provide effective administrative support for the Trust’s school admissions processes, liaising with schools and parents/carers as applicable.

- Provide marketing support for schools and the Trust through, for example, the use of relevant social media, websites and the local press in line with relevant policies and procedures

- Assist in maintaining accurate computerised records, including the Trust’s management information systems (MIS) within agreed service standards to support efficient operational processes.

- Input and export data from the Trust’s MIS (Arbor) in accordance with operational procedures.

- Assist in the management of shared mailboxes, including dealing with queries from academies, governors, parents and other parties as is necessary in a professional and efficient manner.

- Maintain confidentiality at all times in respect of school-related and Trust-related matters and to prevent disclosure of confidential and sensitive information.

- Participate in appropriate induction programmes to support new staff and provide excellent support for those members of staff who are new to a Trust environment

Personal Specification

· Have (or be predicted to achieve) at least 5 GSCE’s grade 4 to 9 including English and Math’s.

· Great communication skills (verbal and written).

· Strong attention to detail.

· Be self-motivated and able to work as part of a close team.

· Confidence in talking to new people.

· Computer literate.

This role will be supported by Starting Offs Level 3 Business Administrator qualification the specified off-the-job training time.

Where you’ll work

Bouverie Court 6 The Lakes

Bedford Road

Northampton

NN4 7YD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STARTING OFF LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

Established in 2013 , is a Multi academy trust known as the ‘Natural home’ for church schools across Northamptonshire, Rutland and Peterborough. The trust has grown to become the home of 34 church schools’ academies across the Diocese. The successful candidate will undertake responsibilities as a member of the Operations team to provide efficient and effective business administration support required to meet the Trust’s core responsibilities.

After this apprenticeship

Possible fulltime permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC1000281851.

Apply now

Closes on Wednesday 11 December

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