IT Support Apprentice
Spherica Business Solutions Ltd.
Spherica Business Solutions, B2 4DG
Closes in 26 days (Friday 8 November)
Posted on 11 October 2024
Contents
Summary
This is an opportunity for an enthusiastic and motivated individual who wishes to start their career in IT with a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors. As an Apprentice Service Hive Engineer Grade 1, you will play a critical role in providing first-line I
- Annual wage
- £13,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday (08.30 - 17.00)
37 hours a week
- Possible start date
-
Friday 15 November
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Responsibilities
Including but not limited to:
- Provide First-Line Support: Handle and resolve basic IT issues such as password resets, email troubleshooting, and hardware setup
- Incident Management: Log, track, and update IT support tickets using the service desk management software
- Troubleshooting: Assist in diagnosing and resolving hardware, software, and network issues
- Asset Management: Help in maintaining an inventory of IT assets, including computers, software licenses, and other equipment
- Security Compliance: Support efforts in maintaining IT security standards by following company policies and procedures
- Documentation: Maintain detailed records of support requests and resolutions for future reference
- User Assistance: Provide basic training to users on common IT tools, applications, and systems
- Collaborate: Work with other IT teams for escalated issues and help implement IT projects
Where you’ll work
Spherica Business Solutions
B2 4DG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Information Communications Technician Apprenticeship L3 including Functional Skills in maths and English
Requirements
Desirable qualifications
Other in:
- None required (grade None required)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Team Working
- Organisation Skills
About this company
At Spherica, we know that people are at the centre of any real business transformation. That's why we've built an exceptional team of experts committed to delivering user-centric solutions that empower your IT teams, rather than compete with them. Our success is down to our passion for identifying ways in which technology can make work easier, backed up by our dedication to always delivering the best work for our customers. We like to say that we're a customer service business that delivers exc
After this apprenticeship
The company has a history of employing apprentices in full-time roles upon successful completion of the apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000281834.
Apply now
Closes in 26 days (Friday 8 November)
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After signing in, you’ll apply for this apprenticeship on the company's website.