IT Support Apprentice (Paterson Enterprises)
PATERSON ENTERPRISES LIMITED
Shropshire, SY1 2EL
Closes in 17 days (Thursday 14 November at 11:59pm)
Posted on 17 October 2024
Contents
Summary
Reporting to the Group IT Manager, you will be providing IT support to the business users, working with the IT Support & Network Administrator and Group IT Manager to provide a high level of customer service to the business users.
- Annual wage
- £16,940 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Normal hours of work are 8.45am to 5.00pm, Monday to Friday with an unpaid break of 1 hour for lunch. However, there will be a requirement to work occasional evenings and weekends to provide out-of-hours IT maintenance and support.
36 hours a week
- Possible start date
-
Thursday 28 November
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide proactive face-to-face, phone and email IT support to all users.
- Ensure jobs are logged, diagnosed and resolved efficiently in line with business priorities, escalating issues where appropriate to the Group IT Manager.
- Setting up of IT equipment including but not limited to desktops, laptops, tablets, mobile phones and peripheral devices.
- Installing software and replacing hardware.
- Assisting users to get the most out of their technology.
- Managing user access to systems including access approval forms, creating and deleting of users, setting access permissions and administering passwords.
- Rotate backup media in line with schedule set out by the Group IT Manager.
- Report/Management of issues to 3rd party support/suppliers.
- Assist with installation, configuration, upgrades and maintenance of business systems including operating systems, networks, applications, hardware and peripheral devices.
- Produce and maintain concise procedures for IT system installations, configuration and maintenance.
- Produce and maintain training materials and to provide user training where necessary.
- Maintaining the IT equipment inventory accurately, ensuring everything is identified and recorded when acquired, moved or recycled.
- Managing of software licenses ensuring the company is compliant at all times and that licenses are recorded accurately to assist with any software audits.
- Wiping of hard drives from redundant equipment.
- Organising the recycling of redundant IT equipment and toners.
- Assist in managing the company antivirus software and patch management.
- Perform routine PC health checks.
- Uphold the principles of, and assist with, the monitoring of IT users compliance with the company IT policy.
- Allocation of off the job learning each week to consolidate learning and experience and complete associated assignments with support from the IT team.
Where you’ll work
38-41 Castle Foregate
Shrewsbury
Shropshire
SY1 2EL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- Training schedule has yet to be agreed. Details will be made available at a later date.
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
- 5 GCSE's including English Language and Maths (grade A*-C/4 or equivalent)
Desirable qualifications
Other in:
- Computing/ICT or equivalent (grade Level 7 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Team working
- Knowledge of Windows 10/11
- Microsoft Office
- Office 365
- Self motivated
- Ability to work independently
- Responsible and trustworthy
- Adaptable and flexible
Other requirements
As this role includes UK travel you must have and maintain a valid driving licence.
About this company
With an illustrious history dating back to the 19th century, Paterson Enterprises is a family-owned business operating within the lubricants and leisure sectors. We have two operating divisions in the lubricants business in the UK - Morris Lubricants in Shrewsbury and GB Lubricants in Gateshead. We also operate Morris Leisure which consists of seven caravan holiday homes and touring parks in Shropshire, Hereford, and North Wales. The company currently employs around 220 employees, and our head office is based in the centre of Shrewsbury. Further information on the company history and products can be found on our websites at: www.morrislubricants.co.uk www.gblubricants.co.uk www.morrisleisure.co.uk
Company benefits
Full-time holiday entitlement starts at 23 days per year, plus the bank and public holidays, increasing with service. Generous occupational pension scheme, company share scheme, life assurance and sick pay (subject to certain qualifying conditions).
After this apprenticeship
- The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC1000281802.
Apply now
Closes in 17 days (Thursday 14 November at 11:59pm)
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