Technical Services Administrator Apprentice

Summary

Are you great at attention to detail, reliable and willing to learn? Do you have an interest in the mechanical & electrical engineering industry and see yourself progressing in an administrative environment? Look no further than the Technical Services Administrator Apprentice position at J&B Hopkins.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mon - Fri 08.00 - 17.00
40 hours a week
Possible start date: Monday 9 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

PETA Ltd are proud to be working with J&B Hopkins, a leading Mechanical and Electrical Engineering Contractor, to recruit a Technical Services Administrator. The Technical Services Administrator will be at the heart of our business and working between two established departments: Special projects team and the design team. From here you will learn everything there is to know about how a successful contractor company is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development.

The Technical Services Administrator will be responsible for the following duties:

Technical Services Team:

Engineers work record sheets, ensuring they have been submitted and processed
Invoicing - processing the invoice requests to the Accounts Department, dealing with client purchase orders when required
PPM (maintenance) scheduling for sites to include:
Liaising with the Management team to make them aware of up and coming PPM work
Liaising with clients to book in PPM work
Keeping the PPM (maintenance) schedules up to date
Assist in maintaining the help desk function
Assisting with the Engineers diary
Assisting with small quotes
Assisting with quotation management and file keeping
General record keeping for the department
Raising job numbers and purchase orders and placing orders
Liaise with clients and develop positive productive relationships
Manage procurement in support of engineers
Planning and reporting support to management
Health and safety recording keeping

Design Team:

Assist document control team with drawings issues
Downloading and uploading of documents onto online portals
Creating and updating design tracker forms as required
Maintaining up to date design team information in project folders
General admin support for design team

Where you’ll work

Concorde House

Concorde Way

Segensworth North

Fareham

PO15 5RL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETA LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Strong verbal communication
Strong written communication
Accurate numeracy
Solution orientated
Good problem solving skills
Friendly and personable
Positive approach to learning
Positive approach to work
Drive and passion to succeed
Highly organised
Strong attention to detail
Good sense of responsibility
Strong work ethic

Other requirements

Company Benefits: 25 days holiday + bank holidays. EOT bonus structure (tax free). Private medical insurance. B&Q trade card. Cycle to work scheme. Contribution towards eye tests. Sick pay. Life insurance.

About this company

J&B Hopkins is a highly successful Mechanical & Electrical Engineering Contractor, established over 45 years ago. Headquartered in Segensworth North we operate from bright, modern offices, with free parking and an on-site gym. We aim to have a friendly and stimulating working environment.

http://www.jbhopkins.co.uk (opens in new tab)

After this apprenticeship

There is the possibility for the suitable and successful candidate to move into a full-time role upon completion of the apprenticeship.

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