Network Engineer Apprenticeship

Summary

Are you passionate about network engineering and ready to turn that enthusiasm into a thriving career? Netserve is on the lookout for driven individuals to join our team as a Network Engineer Apprentice. This is an opportunity to develop your skills, gain real world experience, and make a meaningful impact in a dynamic environment.

Annual wage

£18,000 a year

Minimum wage rates (opens in new tab)

(Increases to National Living Wage - currently £25,300 @ 42.5 hours after 12 months)

Training course

Network engineer (level 4)

Hours

Monday - Friday - 09:00-17:30 (plus 1-hour lunch) (Enjoy an additional 5 paid hours per week contributing towards On-the-Job training)

37 hours a week

Possible start date

Monday 4 November

Duration

2 years 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your Responsibilities

As a Network Engineer Apprentice, you will:

Provide IT Support & Customer Service: Troubleshoot IT issues while delivering exceptional customer service.
Assist Senior Technicians: Support experienced staff in resolving complex technical problems.
Engage in Networking Projects: Gain practical experience through various networking infrastructure projects.
Collaborate with the Team: Work closely with fellow IT technicians on daily tasks and projects.
Maintain Network & Server Systems: Perform routine maintenance, troubleshoot issues, and assist in implementing network security measures.

What We’re Looking For

Skills & Experience:

Passion for IT: A genuine interest in technology is essential.
Self-Motivation: A strong desire to learn and grow within the role is crucial.
Customer Service Skills: Excellent communication and support skills are a must.
Driving License: Being a driver is essential for this position.
Technical Knowledge: Experience in service-based roles, along with knowledge of Microsoft products (Windows, 365, Azure), is desirable.

Key Personal Qualities:

Proactive Mindset: Take initiative and stay ahead by anticipating challenges and opportunities.
Outstanding Communication: Communicate clearly and effectively with empathy across all levels.
Collaborative Team Player: Thrive in team settings, contributing to collective success through cooperation and support.
Adaptable & Flexible: Embrace change and adjust quickly to new environments and challenges.
Results-Driven: Commit to delivering exceptional quality work and consistently achieving high standards.

Where you’ll work

Unit 23, Loveridge Trading Estate

Southbrook Road

Southampton

Hampshire

SO15 1GQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PARETO LAW LIMITED

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

apply the appropriate tools and techniques when securely operating and testing networks

install and configure the elements required to maintain and manage a secure network

implement techniques to monitor and record systems performance in line with defined specifications

maintain security and performance of the system against known and standard threats

apply the appropriate tools and techniques to identify systems performance issues

apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults

communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards

upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes

record task details whether face-to-face, remote or in writing in line with ogranisational requirements

interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements

monitor, identify and implement required maintenance procedures

implement techniques to optimise systems performance in line with defined specifications

organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes

explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications

operate securely and apply the appropriate process, policies and legislation within their business responsibilities

communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability

apply the appropriate level of responsibility when planning and prioritising work tasks

apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications

ensure compliance of network engineering outputs with change management processes

select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

Work towards a Level 4 Network Engineer apprenticeship standard. Gain in-depth network engineering skills through our comprehensive virtual learning program. Benefit from expert guidance from specialized trainers and personalized support from 121 skills coaches. Our innovative learning platform, Aptem, provides a flexible and interactive learning experience where you'll complete the program modules.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Analytical skills
Team working

About this company

Netserve is a dynamic and growing MSP located in central Southampton, specializing in providing a comprehensive range of services including: IT Support, Network Infrastructure, Cyber Security, and Microsoft 365 products.

Company benefits

Generous Holiday Allowance: Enjoy 28 days holiday (including bank holidays). Time Off In Lieu: Flexibility to earn and take extra time off based on your workload. Career Growth Opportunities Team Social Events Pension Scheme

After this apprenticeship

Joining our team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within our organisation.

Netserve are keen to employee apprentices in full-time positions upon completion of their qualifications.

Ask a question

The contact for this apprenticeship is: