Software Support Apprentice

COASTLINE HOUSING LIMITED

REDRUTH, TR15 3RQ

Closes in 14 days (Friday 25 October)

Posted on 11 October 2024

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Summary

Coastline has a busy IT department that keeps a complex web of communications and transactions running internally and externally. As apprentice you will learn and support the team with service desk tickets with a view to resolving issues with computers hardware and software and manage expectations regarding delivery of response to all enquiries.

Annual wage
£14,148 a year

Minimum wage rates (opens in new tab)

Pay will increase in the second year depending on age in line with living wage.

Training course
Digital support technician (level 3)
Hours
37 hours a week across Monday to Friday. Coastline adopt an agile working policy wherever policy so hours will be discussed and confirmed at interview.

37 hours a week

Possible start date

Friday 15 November

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In the role, day to day, you’ll be responsible for:

  • First line IT software support for all internal customers. Helping to identify, troubleshoot and resolve issues. Any problems you can’t fix yourself you would work with another member of the IT team to resolve.
  • Import and export of data
  • Setup new users, laptops and mobile phones
  • Provision of guidance to users on usage of desktop & mobile applications
  • The operation and administration of the IT help desk, and the identification, prioritisation and resolution of faults
  • Creating reports and dashboards within applications and/or SSRS
  • To be alert to potential breaches to the security of systems and the confidentiality of data
  • Assist in project roll outs as required

All of the above are to be delivered following appropriate training.

Where you’ll work

COASTLINE HOUSING LTD

4 BARNCOOSE GATEWAY PARK

BARNCOOSE

REDRUTH

TR15 3RQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CORNWALL COLLEGE

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    As part of this apprenticeship, you'll undertake a Digital Support Technician Level 3 qualification.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths & English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • IT skills
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Team working
    • Patience

    About this company

    Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.

    https://www.coastlinehousing.co.uk/ (opens in new tab)

    Company benefits

    Flexible, agile working environment. Regular family, friendly events. Generous annual leave entitlements. Access to Simply Health. Employee Assistance Programme. Continuous learning & development opportunities, Employer pension contributions.

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    This apprenticeship will provide a wide range of skills to allow the individual to pursue a career within the IT function.

    Ask a question

    The contact for this apprenticeship is:

    COASTLINE HOUSING LIMITED

    People & Culture Team

    Careers@coastlinehousing.co.uk

    01209200200

    The reference code for this apprenticeship is VAC1000281773.

    Apply now

    Closes in 14 days (Friday 25 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    To apply for vacancies please follow the link and apply by uploading your CV and cover letter. We are committed to equal opportunities and welcome applications from all sections of the community. Please note we may opt to close this vacancy earlier if we have a large response to the advert, so we would encourage you to get any application in as swiftly as possible to avoid disappointment.