Infrastructure Technician Apprentice

Summary

This apprenticeship is designed to give a hands-on experience in designing, maintaining, and optimising IT infrastructure in a dynamic, fast-paced environment. You'll work closely with senior engineers to develop skills in network management, server maintenance, cloud platforms and cybersecurity, while also working towards relevant qualifications.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Days and shifts to be confirmed - All details will be confirmed at interview.
37 hours a week
Possible start date: Monday 11 November
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

Assist in Infrastructure Maintenance: Support senior engineers in managing, maintaining, and troubleshooting IT infrastructure, including networks, servers, storage systems, and data centres
Monitor Systems: Regularly monitor performance, availability, and security of networks, servers, and other critical infrastructure components
Documentation: Help create and maintain accurate documentation of IT infrastructure, configurations, and changes made during operations
First-Line Support: Provide first-line technical support to internal teams, helping with issues related to connectivity, hardware, and software
Learn and Apply Best Practices: Understand and follow industry best practices for managing security, backups, disaster recovery, and network performance
Collaboration: Work closely with cross-functional teams (e.g., development, security, and operations) to ensure efficient IT operations
Cloud Infrastructure: Gain exposure to cloud-based infrastructure services such as AWS, Azure, or Google Cloud. Support cloud migration projects and manage cloud resources
Network Configuration and Support: Assist in configuring and maintaining switches, routers, firewalls, and VPNs to ensure secure and reliable connectivity
Security and Compliance: Learn about cybersecurity frameworks and support the implementation of measures to protect IT infrastructure from threats

Where you’ll work

4 SOUTH PARK WAY

WAKEFIELD 41 BUSINESS PARK

WAKEFIELD

WF2 0XJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy