Apprentice Customer Service Recruitment Assistant

Summary

Do you have a hard-working ethic with a great sense of humour and want to work in a fun office environment? The vacancy is for a Customer Service Assistant and you will be in the thick of the action. We are looking for the highly motivated individual who can support our team by dealing with customers on the phone and face to face.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

Incredible opportunity if someone is keen to progress their career quickly to do so and earn bonuses and commission – all dependent on the person.

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am = 5.30pm (45 minute break and 15 min tea break) 28 days holiday per year including BH Team days / events regularly. Office wear but dress down Fridays

37 hours a week

Possible start date

Friday 20 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering high volume of telephone calls
Dealing with a variety of nationalities
You need to be extra helpful
Transfer calls appropriately or take messages and pass these on
Register people who are looking for work - online or face to face
Complete and attach all relevant forms, ID, checks to a candidates online file
Greet customers who come into the office and assist them with their queries
General Administration where required
Assisting the Consultants in making telephone calls and completing their admin
Attending events such as Job Fairs with more senior members of staff to speak to job seekers / employers
Creating media and social media posts, sending out mailshots to targeted people
Provide office support to the Sales staff and Manager
Reporting and data management
Potential for permanent employment for the right candidate
Opportunity to progress to higher level apprenticeships
Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies
Gain professional skills and experience to enhance your CV and make it more attractive to potential employers

Where you’ll work

83B High Street

Gillingham

Kent

ME7 1BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KENT COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

On the job training with the employer whilst working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience
Professional Approach
Conscientious
Good Time Management

Other requirements

You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid.

About this company

MC Personnel is a locally based company established in 1998. We have 3 busy offices across Kent specialising in the overall requirements of the Industrial, Engineering, Catering, Office & Driving business sectors throughout Kent, SE London and Essex. As an independent company we are free to provide our clients with a bespoke service. Our qualified, dedicated consultants work very closely with both our clients and candidates, as we believe that working together results in success through greater understanding.

http://www.mc-personnel.com (opens in new tab)

After this apprenticeship

Potential for permanent employment for the right candidate
Opportunity to progress to higher level apprenticeships
Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies
Gain professional skills and experience to enhance your CV and make it more attractive to potential employers

Ask a question

The contact for this apprenticeship is:

KENT COUNTY COUNCIL

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

08007314297

The reference code for this apprenticeship is VAC1000281756.

Apply now

Closes in 5 days (Wednesday 20 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions

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