Internal Sales Support Apprenticeship

Summary

Learn about the basics of a Sales career and progress from internal support into an executive role with the training provided! Our client is the UK’s largest privately owned dedicated timber terminal with a dedicated 90 acre site in North Lincolnshire. They are now searching for an ambitious, results-driven Internal Sales Support to join the team!

Annual wage

£25,000 a year

Minimum wage rates (opens in new tab)

£23-25k salary to begin with - as you progress through the apprenticeship scheme this will rise

Training course

Sales executive (level 4)

Hours

Monday to Friday, 9.00am to 5.00pm.

38 hours a week

Possible start date

Monday 11 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handle calls from prospective and existing customers in a professional manner
Process and input customer orders on the company computer system
Gain an understanding of the company, their product and the market they operate in, in order to have valuable conversations with clients
Respond to customer requests for product information and job pricing
Support the sale team with customer enquiries and orders, ensuring smooth running of the order processing facility

Where you’ll work

The Hann

Barrow Hann

Barrow-Upon-Humber

DN19 7EQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PARETO LAW LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

A combination of classroom and virtual training, supported by a network of coaches and trainers

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Analytical skills
Logical

About this company

A multi-national HR consulting firm

Company benefits

- Excellent progression, learning and development potential - Regular socials in a welcoming, inclusive environment - Lucrative bonus and incentive schemes - Fantastic offices

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

An executive position, senior sales and/or management!

Ask a question

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