L4 Applications Support Lead Apprentice – The Sheffield College – Sheffield, S2 2RL – £24,939
The Sheffield College
South Yorkshire, S2 2RL
Closes in 27 days (Friday 8 November at 11:59pm)
Posted on 11 October 2024
Contents
Summary
This role is responsible for providing tactical advice, training and support on core technology applications (such as student records system, e.g. Tribal EBS) to staff and students to enhance and enable the 24 delivery of application-based products and services.
- Annual wage
- £24,939 a year
- Training course
- Applications support lead (level 4)
- Hours
-
Monday-Friday 9am-5pm.
37 hours a week
- Possible start date
-
Monday 18 November
- Duration
-
2 Years
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Applications Support Lead Apprentice will roll-out upgrades to existing technologies, implement new technologies for use by staff and students and provide change management support to them. They will assist with the planning of IT application and infrastructure change projects, implementing, testing, and rolling out software and hardware relating to these change projects. They will build, implement, and support the creation of remote working environments and collaborative working platforms for staff and students.
The Apprentice Application Support role will report to Head of Business Architecture & Change. They will deliver a ‘first line fix’ service in many cases to both staff and students. They will maintain ownership of issues (vis-a-vis the internal user/external client) even where elements are escalated to subject matter experts.
Principal Accountabilities:
- Supporting and developing primary Business Information Systems, In-house Systems and Services
- Responding to incidents in accordance with the customer's Service Level Agreement (SLA)
- Analysing user requirements and introducing, supporting, and developing the various administrative, information and business systems such that they continue to meet the needs of the college.
- Supporting the operational procedures relating to college's Business Information systems to ensure that they are operated and maintained efficiently, fully documented and regularly reviewed
- Having specific responsibility for one or more of the College’s administrative, information and business systems including MS SQL database administration
- Providing technical advice and support to users for the college’s administrative, information and business systems
- Devising and delivering staff training and development where appropriate
- Maintaining and enhancing practical and operational relationships with 3rd party suppliers
Skills, Knowledge & Experience:
- Prior work experience in a technical or operational role
- When fully competent demonstrates expertise in area of work
- Ability to obtain relevant vocational qualifications, e.g. NVQ level 3, as appropriate
- Ability to determine work priorities and those of colleagues.
- In-depth knowledge of standard IT applications and familiarity with any relevant specialist system
- Thorough knowledge of operational and technical processes and working practices and a good understanding of how these relate to the wider college
- Understanding of relevant policy and legislation
- Familiarity with work priorities and those of colleagues.
- Experience of working independently and dealing with unforeseen problems and circumstances
Performance Indicators:
- Advise colleagues and customers based on in-depth knowledge and technical expertise
- Analyse and diagnose problems, implementing solutions, seeking agreement where appropriate
- Discuss and resolve problems with the customer
- Contribute to projects, involving collating materials, estimates etc.
- Apply detailed knowledge of complex facilities, systems or specific service apparatus
- Support events
- Take ownership of a task, ensuring that any other problems associated with it are also resolved
- Assist other staff with larger maintenance jobs
Experience and Knowledge:
- Application Support experience, or equivalent (Desirable)
- Demonstrable skills in the use of databases and database management languages and tools for relational databases, such as, SQL (Desirable)
Where you’ll work
Granville Road
Sheffield
South Yorkshire
S2 2RL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TECHNICAL PROFESSIONALS LIMITED
Your training course
Applications support lead (level 4)
Equal to higher national certificate (HNC)
Course contents
Your training plan
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (C))
- Maths (grade 4 (C))
Desirable qualifications
A Level in:
- IT/Computer Science (grade A*-C)
- IT/Computer Science (grade Pass/Merit/Distinction)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- High proficiency in English
- Solution focussed
Other requirements
You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, hold valid residency status and have the right to work in the UK. A driving licence would be beneficial but is not a requirement.
About this company
The Sheffield College is a further and higher education college that provides academic, vocational and professional qualifications to approximately 14,500 young people and adults a year. Our mission is transforming lives through learning. The college, which is Ofsted graded ‘good’, provides high quality academic, technical and vocational training to enhance qualifications, skills and employability across the region, and operates from a number of campuses and sites across the city.
After this apprenticeship
At the end of the apprenticeship there may be an opportunity for the apprentice to apply for a full-time role.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
Georgia Dunn
g.dunn@learn-tech.com
The reference code for this apprenticeship is VAC1000281718.
Apply now
Closes in 27 days (Friday 8 November at 11:59pm)
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