Retail Apprentice opportunity

Summary

Learn great Leadership skills in a retail environment alongside an enthusiastic team.

Annual wage

£6,656 a year

Minimum wage rates (opens in new tab)

Wages can be negotiated

Training course

Retail team leader (level 3)

Hours

Monday 1-5pm, Wednesday 1-5pm, Friday 1-5pm, Saturday 1-5pm, Sunday 12-4pm

20 hours a week

Possible start date

Thursday 7 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greet and assist customers with their shopping needs
Operate the till and process transactions
Manage stock levels while maintaining a satisfactory product availability and store appearance.
Work as a team alongside other colleagues
Report and handover all business matters and enquiries to the Line manager.

Where you’ll work

114 GLENDALE GARDENS

LEIGH ON SEA

SS9 2BA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LOCOMOTIVATION LTD.

Your training course

Retail team leader (level 3)

Equal to A level

Course contents

Customer: Monitor customers’ enquiries and service requirements; coach and support team members to use appropriate methods e.g. face to face or remote such as on-line facilities, to deliver consistent and exceptional service that provides customers with a positive experience

Business: Work with the team to maintain brand / business standards at all times and identify and address any potential risks according to business procedures

Financial: Support the achievement of financial targets by planning and monitoring resources. Use resources effectively and efficiently to meet expected demand. Oversee the areas that impact on financial performance in own area of the business in line with business procedures

Leadership: Use available information to coordinate the work of the team so that the right people and resources are in the right place at the right time to ensure consistent brand / business standards are delivered. Deputise for line manager within limits of own authority

Marketing: Support the team to ensure they understand and engage in the marketing activities and plans of the business and help ensure that customers have the best possible experience

Communication: Adapt style of communication according to the audience, monitor the effectiveness of and encourage excellent communications across all operations that achieve the best result for the business including verbal, written and on-line communications

Sales and Promotion: Communicate sales targets to the team and support them, recognising and acting on opportunities to maximise revenue, for example through link selling and drawing customers’ attention to promotional offers

Product and Service: Maximise opportunities to increase sales by ensuring team know and understand the features, benefits, unique selling points and other relevant information relating to products, product ranges and services offered by the business

Merchandising: Ensure team replenish and maintain merchandising according to business requirements, the retail calendar and local needs e.g. geographical, topical or weather based

Stock: Ensure team complies with stock procedures to minimise stock damage or loss, maximise income and comply with legal requirements; and take appropriate action to sell stock that is near the end of its product, promotional or shelf life

Technology: Oversee the appropriate use of technology in line with business policy and follow the appropriate procedures to deal with service issues

Developing self and others: Plan, organise, prioritise and oversee own and team members’ activities, supporting their induction, training, development and coaching, and delegating tasks fairly and appropriately to meet business objectives

Team Performance: Lead the team on a daily basis, setting targets and reviewing progress against them. Motivate team members, provide coaching and on job training. Identify conflict within the team and work to resolve this with support from others

Legal and Governance: Ensure self and team always comply with legal requirements, respond quickly to identified risks and ensure they are dealt with in line with business procedures and reported to the appropriate member(s) of the management team

Diversity: Ensure team members are aware of and follow business policies relating to diversity. Make reasonable adjustments as required for customers or team members

Your training plan

Training will take place in store
A hands on approach where you'll be shown and then will have the opportunity to demonstrate
A training guideline will be followed to ensure all steps are covered and a record will be made after each completion.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working
Non judgemental
Patience
Physical fitness

About this company

A humble and friendly family run Retail business located in the lovely town of Leigh on sea

Company benefits

Flexible hours

After this apprenticeship

A leadership role in Retail or other similar Retail sectors

Ask a question

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