Business Administrator Apprentice

Summary

The company is looking for an Apprentice Business Administrator to join, that values its employees and supports their growth and development. Customer service continues to be the cornerstone of our business and not many other facilities companies can match our dedication to our clients.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, shifts TBC. Hours will be discussed on interview
37 hours a week
Possible start date: Monday 4 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be supporting business administration team with the following tasks:

Administrative Support.
Managing communications and interaction between clients and employees through phone, email and our job management platform.
Updating and maintaining accurate records on the job management platform.
Database management and updating client and employee information.
Handling enquiries via phone, email and in-person, ensuring professionalism throughout.
Ordering and dealing with suppliers via email and phone.

Where you’ll work

UNIT 1

SOUTH BRADFORD TRADING ESTATE

BRIGHOUSE ROAD

LOW MOOR

BD12 0QA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CRAVEN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be expected to attend Craven College on a Tuesday fortnightly and attend work the rest of the days.

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative

About this company

A leading provider of facilities maintenance, installation and servicing. We operate a 24/7 emergency call out service with nationwide coverage to ensure your facility is fully functional, and protected. Customer service continues to be the cornerstone of our business and not many other facilities companies can match our dedication to our clients. We strive to make every installation, repair, maintenance and servicing transaction as cost-effective, productive, and as pleasant as possible for our customers.

https://profacilities.co.uk/ (opens in new tab)

After this apprenticeship

Permanent employment may be offered, with an opportunity to progress in the company.

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Holly McFadyen

hmcfadyen@craven-college.ac.uk

07584212921

The reference code for this apprenticeship is VAC1000281696.

Apply now

Closes in 14 days (Thursday 31 October at 11:59pm)

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