Reception and Business Support Apprentice

Summary

A new and challenging role for a confident person who can keep calm under pressure and to become part of a well established medical reception and business support team. This position will include face to face contact with patients and assisting with telephone enquiries and administrative duties.

Annual wage

£14,430 a year

Minimum wage rates (opens in new tab)

The starting rate of £7.50 per hour will go up to £8.00 per hour upon successful completion of 6 months probationary period.

Training course

Customer service practitioner (level 2)

Hours

Monday: 8.25am - 12.55pm & 1.45pm - 6.15pm - 9hrs. Tuesday: 8.25am - 12.55pm & 1.25pm - 4.55pm - 8hrs. Wednesday: 8.25am - 12.25pm - 4hrs. Thursday: 8.25am - 12.55pm & 1.25pm - 4.55pm - 8hrs. Friday: 8.25am - 12.55pm & 1.25pm - 4.55pm - 8hrs.

37 hours a week

Possible start date

Monday 9 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities will vary but will include;

Supporting a busy reception/administration team in dealing with patients both face to face and over the phone
Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary
Liaising with GPs and other NHS partners
Administration tasks to include;
Scanning of documents
Photocopying notes and reports
Filing patients notes and marrying together new patient notes
General administration tasks as necessary
Other duties will involve computer-based tasks

Accurate record keeping is vital within the surgery so a good attention for detail ensuring all paperwork is completed to a high standard will be expected as will and understanding of tact and respect for all patients who visit the surgery.

Where you’ll work

1 NORTH PROSPECT ROAD

PLYMOUTH

PL2 3HY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Full Customer Service level 2 - Standard
On-the-job training to support role development
Employer will allocate dedicated training time for off-the-job training as required for the qualification
Off-the-job support for qualification requirements - learner will need to attend college for one full day per month and this will be supported by regular remote training and site visits.
Functional Skills Support (maths and English) - if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*/9 - C/4)
Mathematics (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Analytical skills
Team working
Patience

Other requirements

Part of qualification will require regular College attendance to support off-the-job training requirements and employer will allocate dedicated off-the-job training time per week as part of qualification requirements. College is based near Marsh Mills business park. Due to the nature of the employment, a respect for patient confidentiality is expected and any breach will lead to disciplinary action.

About this company

St Neots Surgery are a well established and very busy medical practice based within the city area and the practice aim is to provide a high standard of medical care in a friendly, professional manner at all times. The practice regularly supports new apprenticeships and are keen to develop and progress candidates as far as possible.

After this apprenticeship

Possibility of future employment/progression opportunities upon successful completion of level 2 qualification

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Trevor Barnes

trevor.b@tftg.org

07836 536590

The reference code for this apprenticeship is VAC1000281631.

Apply now

Closes in 8 days (Saturday 7 December at 11:59pm)

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